Ninety-five percent of customer interactions are expected to be AI-enabled by 2025. As organizations strive to make traditionally cumbersome parts of customer engagement more frictionless across channels – delighting customers and building brand loyalty in the process – they’ll need to reimagine the role that service plays as part of the broader customer experience.
Solutions.AI for Customer Engagement is built to do just that. Putting AI at the frontline of every interaction streamlines service, better equips agents, and enhances the overall experience with personalized, precise, and empathetic care. It helps brands quickly and responsibly use data to understand and predict customer needs and arm agents behind the screen with the right message and offers. Generating insights from a unified customer data platform, AI enhances the quality of chatbots to serve the right information to customers whether they’re residents looking to pay utility bills online or citizens looking for the latest COVID-19 information. And it improves the original product and service by analyzing and incorporating insights from customer interactions through a constant feedback loop.
Ultimately, by scaling these capabilities and new experiences, organizations can deliver the kind of service that is convenient, seamless and builds strong customer loyalty and growth.