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Case Study
Retail

Amplifon turns up the volume on workforce learning

Global hearing aid retailer Amplifon launches new cloud learning solution with mobile-first design for an enhanced user experience.
3-MINUTE READ

Call for change

Amplifon S.p.A. is a leader in Italy’s hearing aid industry. Since its inception in 1950, it has grown to operate in 25 countries with a network of 9,250 shops and a workforce of 18,500+ employees.

Over time, Amplifon’s internal learning systems had become increasingly complex and fragmented, and the company was finding it more and more challenging to measure their impact. In addition, the COVID-19 pandemic made it necessary to improve the virtual learning experience to maximize user engagement. One thing was clear: Amplifon required a powerful new learning platform for its global operations.

Amplifon chose Accenture to help build this crucial new tool. The decision was based on our track record of success with large-scale HR transformations in Italy, and the strength of the digital learning innovation strategy of our teams in Milan, home of the Accenture Milan Human Capital Management Cloud Center of Excellence, and in Naples, where a dedicated technical delivery center operates.

"We want to create a comprehensive experience through one common, global platform that integrates with the work life of our employees and stimulates learning agility, therefore empowering growth that develops our population to be future ready."

— Alessio Biancheri, Global Talent Associate Director at Amplifon

When tech meets human ingenuity

Accenture worked closely with the team at Amplifon to design, build and launch a best-of-breed cloud learning solution in four months.

The new learning solution—based on the Cornerstone OnDemand cloud platform—leverages artificial intelligence (AI), machine learning (ML) and a mobile-first design philosophy. These create an interactive Netflix-like user experience to guide learners seamlessly through Amplifon’s learning catalog, regardless of location or device. With channel- and category-based learning recommendations, the system makes it easy to navigate its extensive learning library. It also provides automatic recommendations and integrates with the company’s productivity and performance systems, so learning is easy to track.

On the backend, the solution integrates with modern digital workplace tools like Teams and Outlook, and approved third-parties like Coursera and LinkedIn Learning. Different levels of administrative access also make it simpler for managers to track the learning of their specific teams.

A valuable difference

Since the launch of the new platform, the volume has been turned up on workforce learning at Amplifon.

455%

increase in courses completed

420%

increase is hours spent in the system

81%

increase in the number of times the system was accessed

45%

increase in total courses assigned

These numbers demonstrate that Amplifon has entered a new era of workforce learning—one that empowers individual learners, is more efficient and engaging, and has improved productivity.

Meet the team

Matteo Arata

Managing Director & Client Account Lead
LinkedIn

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