Driving value and values during COVID-19
Every year our Technology Vision report looks at the enterprise landscape to identify the emerging technology trends that hold the greatest potential to disrupt businesses and industries.
When the research for our 2020 report was in the field, COVID-19 was not yet a global pandemic. Now, everything has changed. COVID-19 is the greatest challenge the world has faced in decades. It has transformed people’s lives at unprecedented scale, impacted every industry and co-opted banks’ ambitions for growth and innovation.
The novel coronavirus has made its impact felt on banks’ revenues and profits, on the behavior of their customers and through heavier demands on their technology infrastructure. But it has not slowed innovation in banking; it’s amplifying it to historic levels. And the trends our research identified have taken on a new urgency. The question for banks is: How fast can you act?
2020 tech trends
COVID-19 has made digital transformation more relevant and urgent than before. Opportunities that banks expected to have years to prepare for are quickly approaching and previously slow-growing pain points are being pushed to the surface. To meet these challenges, banks are having to innovate, reinvent and redefine themselves.
We looked at Technology Vision through a banking-focused lens and found four key trends shaping the post-COVID future:
Is your bank ready for the post-COVID world?
As banks emerge from the pandemic, the success of the next generation of products and services will rest on their ability to elevate the human experience. Those that have a shared-success mindset—and invite collaboration with customers, employees, ecosystem partners, governments and the public—will create new opportunities for growth in a way that benefits all.
We have developed a diagnostic tool that analyzes the status of an organization’s return on technology investment and identifies the areas where remedial action would have the greatest and most immediate positive effect. We would welcome the opportunity to share with you our perspectives on technology investment and to conduct a Future Systems diagnosis.
Let’s talk about it.