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Case Study

Epson transforms to a service-oriented model

How customer-focused digital transformation can help address social issues.

Call for change

Addressing the challenges of remote learning

The combination of ReadyPrint and Epson Connect, make it easy for educators and students to share educational materials interchangeably.

Helping reduce carbon dioxide emission

Epson Cloud Solution PORT enables remote control of commercial printers, so customers can be more efficient with real-time operations and equipment additions in remote locations. Distributed production reduces carbon dioxide emissions. And EcoTank consumables emit one-fifth the CO2 of conventional inkjet cartridges.

Acknowledging the economic decentralization need

Epson headquartered in Nagano Prefecture embrace the SmartCity AiCT initiative. Many different regions participate economically and this fosters sustainability by using communication technologies to improve quality of life and expanding the availability of services.

Responding to natural disasters

Supporting digital transformation since the 2011 Japan earthquake and tsunami, Epson is leveraging Smart City AiCT planning to bring technology and experience for process and data transformation from analog to digital—keeping pace with society’s rapid digital transformation and increasing our preparedness and responsiveness.

When tech meets human ingenuity

Epson needed to leverage the power of digital technology to go beyond product-based selling to present effective service offerings, which in turn can lead to even more powerful solutions.

A valuable difference

Meet the team

Jun Shinohara

Lead – Salesforce Business Group, Growth Markets

Yuya Katsuki

Managing Director – Strategy & Consulting, Applied Intelligence
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