Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Server Administration
Good to have skills : Vmware Virtualization Administration
Minimum 2 year(s) of experience is required
Educational Qualification : BE BTECH MCA

Summary: Candidates should be able to provide Frontline technical assistance and support related to Windows Server and VMware infrastructure issue’s, primary goal is to ensure the smooth operation and maintenance of Windows Server and VMware environments, addressing user queries, troubleshooting problems, and escalating issues as necessary to higher-level support teams. Candidates should have Strong understanding of Windows Server operating systems(Windows server 2016,2019 & 2022) along with Active Directory services DNS DHCP concepts. Proficiency in VMware virtualization technologies, including vSphere, vCenter, and ESXi versions. Familiarity with networking concepts, protocols, and troubleshooting techniques. Working experience with server hardware and knowledge of Storage & Backup solutions. Candidate should have experience of serve builds, health checks & regular maintenance activities. Required good problem-solving skills and ability to handle any situation. Candidate should work with vendors when demand. Candidate should have work experience of incident, change mgmt and problem mgmt tasks. Identify the repeated tasks and provide the input to automation. Prepare regular KT plan for juniors to improve their quality of work Identify the Server monitoring gaps and minimize the incidents proactively. Ability to participate in Major incident activities