The path to 360° value starts here—featuring our most provocative thinking, extensive research and compelling stories of shared success.
Addressing the business and economic impact.
Who we are
HOW WE'RE ORGANIZED
Current Country: United States
Provocative thinking, transformative
insights, tangible outcomes. Hear how businesses have
transformed how they work, how they engage and how they
bring value to customers, employees and communities.
Proven strategies for growth through relevance
Businesses focused on life centricity are best positioned to maintain their relevance and thrive. We’ve identified five plays companies can use to capture growth.
Our new report reveals 69% of consumers globally who admit to behaving inconsistently think that paradoxical behaviors are both human and acceptable.
Five trends explore recent changes in relationships and set out how organizations can respond to build a new fabric of life that’s good for people and the planet.
CPGs that radically rethink their foundations to operate as digital businesses can seize the opportunity to grow digital commerce.
“Customer needs are changing fast—and companies will have to evolve just as quickly if they want to stay relevant.”
- The Human Paradox
Nearly 70% of marketing execs say that the past year has completely exhausted their teams. What’s got a small group fired-up to accelerate growth?
79% of consumers say the more personalization tactics a brand uses, the more loyal they are. Here’s how to earn their loyalty.
Consumers aren’t making buying decisions like they used to. Find out why this has big implications for marketers.
“Focus on what really matters. Discard what doesn’t. And rewire the rest.”
- The Great Marketing Declutter
Companies experience 10x+ higher revenue growth when their service organization is involved in the development of new products.
See the possibilities of customer conversation through a three-part lens that augments the human, magnifies the machine and embraces ethical AI.
Explore why infusing service throughout your organization, pays dividends for your customers and your business.
“Businesses that see service as a value center have an 80% higher adoption rate of customer success functions in their organization.”
- End-to-Endless Customer Service
Your industry. Your customers. It’s a brand new landscape. Experience is the key to navigating it. Read why.
83% of employees would like some sort of hybrid work arrangement. Find out what they are really asking for.
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