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Insurance omnichannel client experiences

Reimagining customer experience

The insurance experience reimagined

What do insurance customers expect? Now is the time for insurers to work on building customer confidence and reimagine the experiences they offer.


Develop digital journeys

Develop digital journeys powered by AI analytics, focusing on sales, claims and service.

Leverage Advanced Customer Engagement

Leverage Advanced Customer Engagement focused on omni-channel experience to enable the digital journey.

Increase new business and renewals

Increase new business and renewals bound in remote/digital model.

Streamlined operations

Reduce service/operations cost.

Deeper engagement

Increase interactions in digital channels.


Cross-industry journeys

Create cross-industry journey inspiration and programs.

Pre-defined insurance journeys

Execute pre-defined insurance journeys, for example a bespoke digital claims journey.

Build proven architectures

Build proven architectures powered by ecosystem and proprietary assets.

Segmentation and journey creation

That encompasses all digital touchpoints and is defined by “moments that matter.”

Agile prototyping

Build platforms that continue to improve and adapt through the insights gathered from real-time customer data.


Our bloggers discuss the latest topics in insurance.

Our leaders

Kenneth Saldanha

Senior Managing Director – Global Insurance Lead

Cindy De Armond

Senior Managing Director – Insurance Lead, North America

Daniele Presutti

Senior Managing Director – Insurance Lead, EMEA

Naoyuki Shibata

Senior Managing Director – Insurance Lead, Growth Markets

Frequently asked questions