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CRM Consultant (Siebel)

Job Location: Athens

Regional Description: Greece

Job Number: 00252015

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- Job description

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
 
Accenture Technology Solutions is a wholly-owned subsidiary of Accenture that employs technology enthusiasts who focus on application development, systems administration work, and software maintenance providing practical programming and technology implementation for business.
 
Delivery Lifecycle professionals envision, estimate, define, build and deploy Accenture's solutions using standard delivery assets to improve clients' delivery approach.
 
Job Description
 
Siebel professionals design, implement and deploy Siebel solutions to achieve defined business goals. They maintain skills in Siebel application design and configuration, technical architecture, integration, testing, conversion and deployment.
 
Siebel Development professionals develop and architect Siebel application solutions. They maintain current skills in Siebel technical infrastructure and data architecture/integration.

 

 

Key responsibilities may include:
  • Gathering and analyzing of functional and technical requirements usually connected with client facing role
  • Performing analysis and design activities (e.g., produce functional design, create test books, and perform feasibility for a project)
  • Conducting gap analysis between business requirements and software
  • Guiding and coaching team with design, build, test, and deploy activities
  • Preparation and continuous update of all required documents
  • Participation on testing and acceptance process
  • Recommendations to the client on matters of effective utilization of software package's features
  • Proposals / recommendations of new enhancement which requires great understanding of the business processes
  • Contribution to a high-performing motivated workgroup
  • Observance of defined methodology and standards
  • Provide user training to new users and retraining to existing users on new functionalities
 
Professional Skill Requirements:
  • Working experience of 3 or more years in Siebel CRM
  • Very good educational background in IT or in a numerate discipline (such as Engineering, Mathematics, etc).
  • Previous working experience in the IT field is required
  • Previous working experience with Telecommunication Systems will be considered a strong plus
  • Ability to meet travel requirements, when applicable
  • Eagerness to contribute in a team-oriented environment
  • Ability to work creatively and analytically in a problem-solving environment
  • Desire to work in a multicultural information systems environment
  • Good communication (written and oral) and interpersonal skills
  • Knowledge of Telco architecture and experience with key areas within Telecommunication Company (CRM, Rating, Billing, Mediation, Middleware, Provisioning ...) is an advantage
  • Experience with client-facing positions is an advantage
  • Exposure to/experience in Siebel application and CRM processes
  • Exposure to/experience in below areas:
    • Siebel-Product Catalogue (configuration, rules definition and scripting)
    • Siebel-Configuration
    • Siebel-Integration
    • Siebel-Data Architecture
    • Siebel-Data Conversion
    • Siebel-Rules Based Engines
    • Siebel-Workflow Manager
    • Siebel-Assignment Manager
    • Siebel-eScript
    • Siebel-Smartscript
    • Siebel-Enterprise Integration Management (EIM)
    • Siebel-Enterprise Application Integration (eAI)
 
We offer:
  • Competitive compensation packages 
  • Comprehensive training programs
  • A stimulating and multinational working environment
  • Opportunities to work abroad
  • Very good career advancement opportunities

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