Technology Delivery Associate Manager - D365 & Embedded Copilot AI
Role: Technology Delivery Associate Manager - Dynamics 365 & Embedded Copilot AI
Location: London
Career Level: Associate Manager
Travel: Flexibility to travel to client sites
As a team:
Accenture offers a unique opportunity for impact and career growth. In AMBG you will be part of a unique joint venture with Microsoft of over 80,000 professionals, 20 times Microsoft Global SI Partner of the Year, and recognised as a leader across categories including AI and Business Applications by analysts including Everest Group, Forrester, and IDC.
We offer our clients a complete partnership at every stage of their transformation journey -from defining strategy through delivery of technology and into managed service or outcome-based offerings.
Dynamics 365 continues to be a cornerstone of enterprise transformation, and the embedding of Copilot AI across D365 Sales, Customer Service, Finance, and Supply Chain is reshaping how organisations operate. This is a high-growth area for the Accenture Microsoft Business Group (AMBG), driven by Microsoft's continued investment in intelligent business applications, AI-assisted workflows, and the convergence of CRM, ERP, Power Platform, and Azure OpenAI within a unified Microsoft ecosystem.
As a Technology Delivery Associate Manager you will:
- Lead end-to-end delivery of Dynamics 365 implementations and embedded Copilot AI capabilities across Sales, Customer Service, Finance, and Supply Chain modules, owning programme governance, delivery quality, and client outcomes from discovery through to hyper care.
- Own solution architecture and integration design across D365 modules, ensuring seamless connectivity with Power Platform, Azure OpenAI, and Microsoft Fabric within complex client ecosystems, and maintaining alignment with enterprise architecture and data strategies.
- Drive intelligent automation and AI-assisted workflow design within D365 environments, leveraging embedded Copilot capabilities to streamline CRM and ERP processes and deliver measurable productivity and business value for clients.
- Manage senior stakeholder relationships across client business, IT, and programme leadership, acting as a trusted delivery partner and ensuring clear, consistent communication on programme status, risks, dependencies, and key decisions.
- Lead and manage large, cross-functional delivery teams including functional consultants, solution architects, integration engineers, and change specialists, providing hands-on technical oversight and developing team capability across the delivery lifecycle.
- Establish and embed robust programme governance frameworks -including delivery cadences, financial management, risk and issue tracking, and quality assurance -tailored to the demands of regulated industries such as Financial Services.
- Define and govern integration patterns between D365 and adjacent Microsoft and third-party platforms, including Power Platform, Azure API Management, Microsoft Fabric, and legacy enterprise systems, ensuring scalable and maintainable solution design.
- Shape and lead data migration, cutover, and go-live strategies for D365 programmes, managing complexity across large datasets, business continuity requirements, and multi-geography or multi-entity deployments.
- Collaborate with sales and solutioning teams to define pursuit strategies, contribute to proposals and statements of work, and support commercial negotiations for D365 and Microsoft AI transformation engagements.
- Contribute to Accenture's D365 and AI community of practice, developing reusable delivery assets, sharing programme insights, and supporting the growth of Dynamics capability across the AMBG practice.
We are looking for the following skills and experience
- Significant demonstrable experience in Dynamics 365 implementation and Microsoft AI delivery, with a strong track record of leading enterprise-scale D365 programmes across CRM (Sales, Customer Service) and/or ERP (Finance, Supply Chain) modules.
- Deep functional knowledge of CRM and ERP business processes -including lead-to-opportunity, quote-to-cash, order-to-fulfilment, procure-to-pay, and record-to-report -and a proven ability to map these to D365 capabilities and embedded Copilot AI features.
- Strong understanding of D365 solution architecture including data modelling, Dataverse, Power Platform integration, Azure integration services, and Microsoft Fabric -and the ability to govern end-to-end solution design across complex environments.
- Experience managing large-scale transformation programmes in regulated industries, particularly Financial Services, with a solid grasp of governance, compliance, data security, and change control requirements.
- Proven experience leading and managing large, cross-functional delivery teams including functional consultants, architects, and integration specialists, with the ability to drive performance across onshore and offshore delivery models.
- Strong stakeholder management and communication skills, with the ability to build trusted relationships with C-suite and senior business leaders and translate complex D365 and AI concepts into clear business outcomes.
- Solid understanding of AI adoption patterns and intelligent automation principles, with experience embedding Copilot AI features and AI-assisted workflows within D365 deployments to deliver tangible productivity gains.
- Experience with programme governance frameworks covering delivery reporting, financial tracking, risk mitigation, and quality assurance across multi-workstream, multi-geography D365 programmes.
- Microsoft certifications related to dynamics, Copilot, Power Platform are an added advantage.
What's in it for you?
At Accenture, in addition to a competitive basic salary, you will have an extensive benefits package which includes up to 25 days holiday per year and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class service we are known for
London
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