Lead Business Analyst

Job Title -  Lead Business Analyst – Specialist - ACS Song 

Management Level: 9 – Specialist/Consultant

Location: Kochi

Must have skills: Requirement Analysis

Good to have skills: eCommerce techno-functional BA

Experience: 5-8 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Job Summary 

You will help clients translate business and user needs into digitally enabled commerce solutions. The role requires a consultative techno-functional Business Analyst who can work independently in client-facing engagements, connect business objectives with platform capabilities, and enable delivery teams through clear requirements, backlog readiness and stakeholder alignment.

Roles and Responsibilities

• Independently lead requirements elicitation for assigned eCommerce workstreams by facilitating client workshops, interviews and playback sessions. 
• Analyze as-is processes and design to-be business, solution and system requirements in partnership with client stakeholders and delivery teams. 
• Create and maintain epics, features, user stories, acceptance criteria, process flows, business rules, data needs and decision logs. 
• Own backlog readiness for upcoming sprints by planning refinement, identifying dependencies and clarifying functional and technical questions. 
• Act as a bridge between client Product Owner, business SMEs, UX/design, architects, developers, QA and project/program stakeholders. 
• Identify solution options and recommend fit-for-purpose approaches by balancing business value, user experience, feasibility and delivery complexity. 
• Ensure requirements and designs remain aligned throughout change, implementation, testing and release cycles. 
• Support UAT planning, test scenario review, defect triage and business readiness activities. 
• Contribute to product roadmap inputs, release scope definition and improvement ideas based on client priorities and market/platform awareness.
• Mentor junior team members on BA ways of working, quality of user stories and stakeholder communication. 
• Expected to operate with limited supervision in a client-facing consultative BA role. 
• Own medium-complexity functional areas or workstreams and escalate risks with mitigation options. 
• Maintain clear communication rhythms with client stakeholders and internal teams. 
• Demonstrate strong analytical thinking, outcome orientation and ownership for BA deliverables. 
• Provide constructive challenge to requirements prioritization and help shape backlog value. 
• Strong understanding of digital commerce capabilities including product discovery, product detail pages, cart, checkout, order capture, promotions, payment, inventory visibility and order status. 
• Ability to map business journeys and identify functional gaps across B2B/B2C commerce, marketplace, omnichannel and customer-service-enabled commerce experiences. 
• Working knowledge of commerce platform concepts such as catalog, product information, pricing display, promotions, campaigns, search, merchandising, content, customer accounts and integrations. 
• Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items. 
• Understanding of APIs, events, integrations, data flows and non-functional requirements relevant to commerce platforms. 
• Ability to independently own a commerce feature area such as product discovery, checkout, promotions, account management, order management, or content/merchandising. 

Professional and Technical Skill 

• Business analysis and requirements analysis for digital products or commerce platforms. 
• Advanced user story writing, acceptance criteria definition and backlog refinement. 
• Jira and Confluence proficiency; ability to maintain product backlog, decisions, traceability and release documentation. 
• Workshop facilitation, stakeholder interviews, process mapping and requirements elicitation. 
• Story mapping, customer journey mapping, as-is/to-be process modelling and gap analysis. 
• Scrum/Agile delivery experience across discovery, inception, construction, UAT and release phases. 
• eCommerce domain knowledge across browse, search, PDP, cart, checkout, payments, promotions, order capture and order status. 
• Techno-functional understanding of APIs, integrations, data flows, analytics tagging, non-functional requirements and platform constraints. 
• Ability to work with product owners, UX, architecture, engineering, QA, release and client business stakeholders. 
• Excellent verbal and written communication for client presentations, demos, decisions and status reporting. 
• Draw.io, Miro, Visio, Lucidchart or similar modelling/diagramming tools. 
• CPQ domain knowledge including product configuration, quote creation, approvals, guided selling and quote-to-cash touchpoints. 
• Pricing domain knowledge including price books, price lists, promotions, discounts, taxation, regional pricing and price engine integrations. 
• Commerce platforms such as SAP Commerce/Hybris, commercetools, Salesforce Commerce Cloud, Adobe Commerce/Magento or similar. 
• Search, merchandising, CMS, CDP, web analytics, payments, OMS or customer service platform exposure. 
• PSPO I, PSPO II, CBAP, Agile BA, Scrum Master or relevant commerce platform certifications. 
• Exposure to headless commerce, composable commerce, microservices, event-driven integrations or cloud-native delivery. 
• Experience with automation pipelines, version control, deployment strategies or DevOps collaboration

Additional Information

About Our Company | Accenture (do not remove the hyperlink)