Job Description

Role: Account Manager: Global Direct Marketing

Location: Birmingham

Competitive Salary and Package (dependent on experience)

Career Level: Senior Analyst

Accenture is a leading global professional services company who have joined forces with, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person.

Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

This role will work within the Spark44 team, which is part of Accenture Interactive, is a global full-service marketing communications organization.

Working with global clients, such as Jaguar Land Rover, we are responsible for ensuring that all their communications are tailored to customers at every step of the journey – in short making brand experiences seamless. Our purpose is to spark the extraordinary – basically by ensuring we always stay curious. We never stop questioning. We believe in Big Lean Thinking – which manifests itself in an approach of ruthless creative efficiency worldwide.

The Account Manager role has the responsibility for delivering global launch campaigns for the direct marketing channel which covers primarily eDM, Direct Mail and SMS. As an Account Manager you will be responsible for the smooth production of global planning strategies, launch campaigns and programmes – from taking the client brief through to delivery.

The role works with the resource and creative teams ensuring each is aware of the tasks at hand and are on-track for delivery. You will be required to support the Senior Account Director, presenting to the Client on project status and highlighting any risks, and mitigation of them.

We develop highly creative work so as Account Manager, you will need to have a keen sense of good creative, and attention to detail - this should come more naturally to you as you learn to interrogate creative work. Together with the Senior Account Director you will be responsible for the management of relationships with the JLR clients, internal stakeholders and global S44 markets.


  • Establishing yourself as a strong account handler, both internally and with the client, showing the ability to quickly build relationships, instilling trust & confidence in clients
  • Maintaining clear and accurate documentation, files and recording notes and actions from meetings carefully (in contact report form). Further to input from your team, ensure that Contact Reports are supplied to Clients, and all internal attendees
  • Successful delivery of projects – on time, on resource budget, on scope and to Spark44’s expected level of quality
  • Collaborate with colleagues to develop accurate timing plans for the delivery of projects and present to the SADs and wider teams
  • Responsible for accurate and honest reporting of the status of all project deliverables
  • The internal ‘single point of truth’ for the project
  • Identify, communicate and manage the Critical Path on projects
  • Support the creation of a standardised project plan for asset delivery
  • Manage all internal and external stakeholders involved in delivery, including third party suppliers. Facilitate communication and build lasting relationships between all internal and external stakeholders. Collaborate with colleagues to ensure all creative and artwork time is booked in and the Resource Managers are briefed
  • Interrogate creative, to ensure that our response to the Client’s Brief is fit-for-purpose/pushes the boundaries etc
  • Ensure that you keep abreast of the wider campaign marketing communications strategy e.g. ATL, Social and DX

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  • Educated to graduate level or equivalent
  • Demonstrable experience of working in key advertising and marketing disciplines
  • Demonstrable experience of working in a client services account, management function, or in a marketing agency environment
  • Passion about the industry demonstrated by a genuine interest in and enthusiasm for all aspects of marketing and communications
  • Ability to articulate what makes a good advertising campaign or communication initiative
  • Excellent communication skills – both written and verbal
  • Strong presentation skills
  • Negotiation and influencing skills
  • Commercial acumen and business understanding
  • Ability to build outstanding relationships with key client personnel
  • Ability to work effectively under pressure and meet deadlines
  • Passionate about getting others involved and having fun along the way. Someone who enjoys a big challenge!

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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