Order to Cash Analyst (Vietnamese Speaking)

Key Responsibility:

• Supervise the daily operation on OTC process

• Daily operational performance management and meet targets including Service Level Agreements with client;

• Achieve client’s Service Satisfaction at the level of client’s management and also end-users;

• Facilitate the operational Change Request (CR) process;

• Build team succession and make it effectively;

• Provide a holistic view of service delivery to the client;

• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues

• Support Ad Hoc contractual projects for the client in line with the nominated project team;

• Initiate and own continuous improvement projects within area of his/her responsibility;

• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Operation Excellence

• Work with OE support team ;

• Sound Operations management experience (including SLA management);

• Basic contractual / change management knowledge;

• Client interaction skill;

Problem Solving

• Experience in managing unstructured problems

• Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.

• For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.

Project Management

• Attendance to meeting and reviews based on defined MOS system;

• Support SDL achieve the cost control within budget;

• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.

• People developer, build up team succession and keep the delivery continuously;

• Client communication, build up the relation and expectation management;

• Innovation at work, and focus on client value creation;

• Take ownership