Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will engage with clients t-understand their needs and challenges, ensuring that our high-quality systems operate seamlessly. Your role requires exceptional communication skills t-accurately identify client issues and leverage your extensive product knowledge t-design effective resolutions. You will be dedicated t-maintaining the integrity of our systems while fostering positive client relationships through proactive support and problem-solving.

Roles & Responsibilities:
Full Stack Development
- Design, develop, and maintain web applications using modern front-end and back-end technologies (e.g., React, Angular, Node.js, Python, Java, Go).
- Develop RESTful APIs and integrate with third-party services.
- Ensure performance, scalability, and security across the stack.
- Collaborate with UX/UI designers and product managers t-deliver seamless user experiences.
DevOps & Cloud Infrastructure
- Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
- Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and CrossPlane.
- Deploy and monitor applications in cloud environments (AWS, Azure, or GCP).
- Implement containerization and orchestration (Docker, Kubernetes, Helm).
- Set up automated monitoring, logging, and alerting (Prometheus, Grafana, ELK Stack, Datadog).
- Enhance system reliability, security, and scalability through automation and best practices.
Operations & Collaboration
- Participate in code reviews and DevOps strategy discussions.
- Troubleshoot and resolve production issues with a focus on uptime and performance.
- Implement security best practices and assist with compliance standards.
- Mentor junior developers and contribute t-improving development workflows.


Professional & Technical Skills:
- Languages:
- Backend: Python, Java, Node.js, Go, Ruby, C#
- Frontend: JavaScript/TypeScript, HTML, CSS
- Frameworks:
- Frontend: React, Angular, Vue.js
- Backend: Express.js, Spring Boot, Django, Flask
- APIs:
- RESTful and GraphQL API design and integration
- Version Control:
- Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers)

2. DevOps & Automation Tools
- CI/CD Pipelines:
Jenkins, GitHub Actions, GitLab CI, CircleCI, Travis CI, ArgoCD
- Infrastructure as Code (IaC):
Terraform, Ansible, AWS CloudFormation, Pulumi
- Configuration Management:
Chef, Puppet, Ansible, SaltStack
- Monitoring & Logging:
Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Loki, Datadog
3. Cloud & Infrastructure
- Cloud Platforms:
AWS, Azure, Google Cloud Platform (GCP)
- Compute & Networking:
EC2, Lambda, VPC, Load Balancers, Route 53, DNS, VPNs
- Storage & Databases:
S3, RDS, DynamoDB, PostgreSQL, MySQL, MongoDB
- Containerization:
Docker, Podman
- Container Orchestration:
Kubernetes (K8s), Helm, OpenShift
4. System Administration & Networking
- Operating Systems:
Linux (Ubuntu, CentOS, Alpine), Bash scripting, basic Windows Server knowledge
- Networking Fundamentals:
TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPN, firewalls
- Security & Compliance:
IAM, Secrets Management (Vault, AWS Secrets Manager), SSH, encryption, vulnerability scanning


5. Testing & Quality Assurance
- Automated Testing:
Unit, Integration, E2E tests (Jest, Cypress, PyTest, JUnit)
- Performance & Load Testing:
JMeter, k6, Locust

6. Observability & Incident Response
- Monitoring:
Application and system performance metrics
- Alerting & Incident Management:
PagerDuty, Opsgenie, Slack integrations
- Logging:
Centralized log management (ELK, Fluentd, Splunk)

7. Security & Compliance Awareness
- Secure coding practices (OWASP Top 10)
- Infrastructure security (network isolation, encryption)
- Compliance frameworks (GDPR, SOC 2, HIPAA if applicable)

8. Soft Skills & Mindset
- Strong problem-solving and debugging skills
- Collaboration with developers, QA, and IT teams
- Understanding agile methodologies (Scrum, Kanban)
- Continuous learning and adapting t-new tools and cloud services



Bonus / Emerging Skills
- Serverless architectures (AWS Lambda, Azure Functions)
- GitOps (Flux, ArgoCD)
- AIOps and observability automation
- SRE principles (Service Level Indicators/Objectives)


Additional Information:
- The candidate should have minimum 3 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
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