Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Operations
Good to have skills : Zscaler Architecture
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: ZSCALER SKILL REQUIRED - The Network Support Engineer (L1.5) is responsible for handling network incidents escalated from Level 1 support. This role involves monitoring network infrastructure, performing intermediate troubleshooting, and escalating to Level 2 when necessary. The engineer will support day-to-day network operations, execute standard configuration changes, and contribute to maintaining network stability and performance. Roles & Responsibilities: - Monitor network devices and infrastructure using Network Monitoring Systems (NMS).? - Respond to incidents escalated from L1 support related to connectivity, access, and performance issues.? - Perform basic to intermediate troubleshooting on routers, switches, firewalls, and wireless controllers.? - Implement standard network changes using SOPs such as:? VLAN creation and management? Access and trunk port configuration? Port security settings? IP address assignment under supervision? Basic Troubleshooting? - Collect and analyze logs, perform packet captures, and review system alerts before escalating to L2.? - Maintain accurate incident documentation, including ticket updates and knowledge base entries.? - Follow defined processes and standard operating procedures for network operations.? - The L1.5 engineers will resolve incidents coming from the L1 team. They would also resolve incidents coming from the network monitoring tool Professional & Technical Skills: - 3-7 years of experience in IT/network support.? - Strong understanding of networking fundamentals, including:? - TCP/IP, DHCP, DNS, VLANs, routing basics? - IP address management (IPAM)? - Hands-on experience with CLI-based configuration (Cisco IOS).? - Knowledge of Zscaler and configuration.? - Familiarity with network monitoring and automation tools ? - Basic knowledge of SD-WAN and Cisco DNAC.? - Working knowledge of firewalls and VPNs (Fortinet preferred).? - Basic exposure to log analysis tools like Splunk.? - Meraki basic understanding and troubleshooting Additional Information: - Willingness to work in rotational shifts or on-call support schedules.? - Good communication and documentation skills.? - Ability to follow instructions and work collaboratively in a team environment. - Certification - Cisco Certified Network Associate (CCNA)
Hyderabad
Egalité des chances face à l'emploi
Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement de travail dans lesquels tous nos collaborateurs sont respectés et ont le moyen de donner le meilleur d'eux-mêmes. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.
Les candidats à un poste sont tenus de ne pas divulguer les dossiers de condamnation ou d'arrestation sous scellés ou effacés dans le cadre de leur processus d'embauche.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.