Order to Cash Operations Associate

Skill required: Order to Cash - Account Reconciliations
Designation: Order to Cash Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. Accounts Receivable Helpdesk Analyst will be required to review, analyze, and respond to inquiries received from suppliers and client requester.
What are we looking for? Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and friendly manner. Strong problem-solving and analytical skills, with the ability to resolve complex customer issues. Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail. Strong time management skills, with the ability to prioritize and manage multiple customer inquiries simultaneously. Ability to work collaboratively in a team environment. Strong organizational and follow-up skills, with the ability to maintain accurate records achelor s degree preferred. 1-2 years of experience in customer support or a related field. Minimum of 1 year experience with Microsoft Office
Roles and Responsibilities: •Respond to customer inquiries via phone, email, and chat in a timely and professional manner ensuring a positive customer experience. Adherence to clients policies and procedures Document customer interactions and resolutions in our database for future reference. Escalate customer issues to the appropriate internal departments when necessary. Follow up with customers to ensure that their issues have been resolved to their satisfaction. Identify and address any recurring issues or trends that may indicate a need for improvement in our products or services. Participate in training and development programs to improve knowledge and skills. Contribute to the development of customer support processes and procedures to ensure efficiency and effectiveness. Work closely with other team members  to ensure a cohesive and consistent approach to customer support.