RRN00015395 - Service Desk Associate Manager

Software/Application/Cloud Tech Support Manager | Full time | Experience: 10-12 years

Job No. 14364196 | Gurugram

Description Du Poste

THE WORK: Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting a strong foundation in Service Desk Management. Join us to make a meaningful impact and help shape the future together. Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication to minimize downtime. Facilitate restoration of service to the production environment promptly and efficiently. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Expert proficiency in Service Desk Management. A minimum of 5 of experience in relevant related skills and 12+ years overall. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced problem solving Intermediate communication skills Advanced conflict resolution Intermediate process improvement Beginner project coordination

Pays/Territoire

Gurugram

Informations Complémentaires

Egalité des chances face à l'emploi

Chez Accenture, l’inclusion et la diversité sont essentielles à notre culture et font partie intégrante de nos valeurs fondamentales. Nous sommes engagés à créer un environnement de travail dans lesquels tous nos collaborateurs sont respectés et ont le moyen de donner le meilleur d'eux-mêmes. Nous offrons un environnement inclusif, sans égard aux caractéristiques personnelles comme l’origine ethnique, la religion, le genre, l’orientation sexuelle, l’identité ou l’expression du genre, l’âge ou le handicap.

Les candidats à un poste sont tenus de ne pas divulguer les dossiers de condamnation ou d'arrestation sous scellés ou effacés dans le cadre de leur processus d'embauche.

Découvrez Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

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Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Domaines d’expertise

Secteurs : Emplois à l'avant-garde du changement

De la mode à la finance, en passant par les voyages et les télécommunications, vous apporterez un raisonnement fondé sur les solutions pour réinventer le fonctionnement et la croissance des industries.