Job Description

Accenture Interactive — As the world’s largest, most disruptive digital agency, we drive lasting growth for clients by helping them design, build, and run meaningful business and customer experiences.

We are a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. To decode the new, we act as true value architects helping business executives to re-think their marketing, sales, service, and commercial strategies to improve the experience for customers and partners.

We work together with our clients Chief Marketing Officer and the Chief Experience Officer to define customer segments, value propositions, brand positioning and marketing strategy that improves the return on marketing investment. We seek to help deliver profitable growth across an increasingly sophisticated sales environment utilizing direct and indirect channels and incentives. We also work with C-suite and broader clients to develop a holistic and comprehensive customer experience strategy.

We are looking for talented Customer Strategists to join our team at Accenture Interactive. As a Customer Strategist you will play a key role in driving projects that help our clients to deliver personalized omnichannel experiences to their customers.

You will be part of our Interactive practice in Helsinki and our Nordic Strategy & Change team. Success in this position requires strong consultative and analytical skills, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. You are used to effectively present your results internally as well as externally. Our customer teams are often cross-functional with system specialists, developers, strategists, creatives and data analysts.

The role

  • You will, together with the customer team, develop and execute strategic plans and roadmaps for our clients regarding, for instance, transformation of sales & marketing, loyalty concepts, customer experience personalization etc.
  • You do deep-dives into topics related to data & technology when needed, with the help of subject matter experts from client and Accenture organization
  • You facilitate workshops and conduct presentations by utilizing the "consulting toolbox” to structure and communicate solutions in a way that can easily be understood
  • You take responsibility for selected workstreams/entire programs and coach and lead other co-workers (depending on seniority)
  • You contribute to business development activities, including opportunity identification/qualification and proposal development/presentation
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  • Master’s degree in Business, Economics, Industrial Engineering or other relevant degree
  • 3+ years of experience working as a consultant or in a relevant position in a client organization, within areas such as Customer Experience, CRM, Digital Sales & Marketing, Customer Loyalty, or equivalent
  • Excellent written and oral communication skills in English, and preferably Finnish


  • Strong analytical skills and ability to apply quantitative and qualitative analysis techniques to solve client business problems
  • Consultative mindset – you enjoy working close to clients, you look forward to solving their challenges, and you can think on your feet – former consulting experience is an advantage
  • Strong personal drive and commitment with a solution-oriented mindset
  • Entrepreneurial spirit and ability to adapt to different market and customer challenges
  • Agile Methodology and/or Design Thinking knowledge and exposure seen as an advantage
  • Knowledge and experience of the leading customer-related technologies such as Salesforce, Microsoft, Google, Oracle, Adobe etc. seen as an advantage
  • Excellent communication and presentation skills

What is in it for you

In addition to a competitive basic salary, you will have an extensive benefits package, mental health courses, and private medical insurance.

Joining our team will provide you:

  • Great opportunity to develop your business acumen and professional skills
  • Mentoring and continuous evaluation to ensure your career continues to progress
  • Access to comprehensive tools and frameworks supported by our global organization
  • Inspiring colleagues to support you and a lot of fun activities
  • Flexibility to work remotely or at our Interactive Studio in Aleksanterinkatu 46

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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