Communications businesses have not been going through their digital transformations alone.
Today’s workers are equipped and empowered by technology, incorporating it to perform existing tasks in new, post digital roles. The workforce is becoming “human+”: each individual is empowered by their skillsets and knowledge, plus a new, constantly growing set of capabilities made possible through technology.
As the line between employees and the technology they use blurs, a new divide is emerging. The workforce is evolving at a rapid pace, incorporating new technology-driven abilities and skills to deliver value for the company—while the enterprise itself is still optimized for the workforce of the past.
Talent-finding and knowledge management strategies are out of sync with the capabilities of human+ workers, and investments in learning and reskilling are far short of where they need to be for the high rate of employee transitions to different roles or companies.
The bottom line for communications companies? Adapt the technology strategies that successfully created this new workforce to empower them even further.
Through AI, extended reality (XR) and sentiment analysis, communications companies can propel their workforce forward, blazing a trail for the company’s continued growth.