More consumers are embracing digital health, but providers and payers aren’t always adapting at the same pace. Learn what’s trending.
Consumers show appetite for digital health
Each year, more consumers are using self-service digital health tools. In 2018, 75 percent of US consumers said technology is important to managing their health. But when it comes to virtual care, robotics and artificial intelligence, consumer interest is surpassing what providers offer.
Artificial intelligence and other intelligent technologies can drive innovation. This survival guide explains how payers can maximize technology to improve processes and get to value and better outcomes.
Intelligent technologies are helping healthcare organizations to deliver personalized, efficient and informed care—but trust and responsibility cannot be overlooked. These top five trends uncover the future of digital health.
Consumers with low healthcare system literacy may struggle to make key decisions.
More than half of US consumers do not understand how to navigate the current healthcare landscape because it is so complex. Payers can create a new model of consumer service and engagement that makes navigating the healthcare system easier for people.