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Humanity: Serve with empathy

septiembre 27, 2022 5-minutos de lectura

Employee experience plays a role, too

"Tools provided to employees need to help reduce their cognitive load, not increase it, so they can focus on providing the best service possible to their client."

— Public service executive

About the Authors

Eyal Darmon

Managing Director – Strategy & Consulting, Public Service

Kevin Ellenwood

Managing Director – Accenture Song, Public Service Customer Experience

Jenny Brodie

Senior Manager – Health & Public Service, Research

Related capabilities

Outcomes-focused service delivery

Meeting citizens where they are, with personalized, frictionless experiences that foster confidence in government.

Public service consulting

Empowering public service with innovation and agility to embrace accelerating change.

Accenture Song

Accenture Song creates growth through relevance by connecting industry-expertise and analytical precision with ambitious, empathetic creativity.