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Improving sustainability in tourism & hospitality

February 18, 2022 5-MINUTE READ

Changing priorities, new opportunities

In the post-pandemic battle for market share, winning customer sentiment and loyalty increasingly means meeting the new expectations on sustainability.

Can the sector afford sustainability?

Investing in decarbonization

Responsible hospitality gets started


bottles expected to stop going to landfills every year. By replacing single-use toiletry bottles in rooms with larger pump-topped bottles, Marriott International has made waste a key priority.5


of Accor's generated waste and largest contributor to its biodiversity and water footprint comes from food—so it’s made food a priority in its latest sustainability strategy.6


tons of food waste were diverted from landfills by MGM Resorts, repurposed into animal feed and converted into biofuel.7

Social impact—local communities

Positive social impact begins inside the business

Decarbonization target corridors

Building sustainability into hospitality’s DNA

The sustainability opportunity

Dr. Jesko-Philipp Neuenburg

Managing Director – Global Travel & Aviation Sustainability Lead

Jesko is leading Accenture’s global travel sustainability center of excellence.

Daniel Kowalewski

Managing Director – Travel Industry, North America

Results-driven executive with over 20 years of experience focused on revenue management, pricing and strategy formulation.

Frequently asked questions