Salesforce Agentforce Consultants
About the Role
We are building a pipeline of talented Salesforce Agentforce Consultants and Service Designers to support upcoming opportunities across our Salesforce and AI transformation programs.
This role sits at the intersection of AI, customer experience, and Salesforce delivery, focusing on designing and implementing intelligent, scalable, and user-centric solutions using Salesforce Agentforce.
What You’ll Do
Design and deliver AI-powered Agentforce solutions and customer journeys
Work closely with stakeholders to gather requirements and translate them into scalable solution designs
Lead journey mapping and process design workshops, shaping customer experience outcomes
Design AI workflows, prompts, and conversational experiences
Create key delivery artefacts (process maps, user stories, high-level designs)
Collaborate with product owners, developers, and AI teams to deliver integrated solutions
Support testing, UAT, and ongoing optimisation of deployed solutions
Build strong client relationships and contribute to successful project delivery
What We’re Looking For
Experience working across Salesforce platforms (Service Cloud, Experience Cloud, Data Cloud, etc.)
Strong stakeholder management and communication skills
Experience in solution design, business analysis, or consulting roles
Ability to translate business needs into practical, scalable solutions
Understanding or exposure to AI / GenAI / LLM concepts
Nice to Have
Experience with Agentforce, conversational design, or AI assistants
Financial Services industry experience
Knowledge of integrations (e.g. MuleSoft, ETL tools)
Experience with SQL, JavaScript, or HTML
Salesforce certifications
Additional Information
International applicants are encouraged to apply
#LI-GM
Auckland
Wellington
Oportunidades Iguais de Emprego
Todas as decisões de recrutamento e contratação devem ser tomadas sem levar em consideração idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, status de invalidez, condição de veterano, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, status de cidadania ou qualquer outra base protegida por leis federais, estaduais ou locais.
Os candidatos às vagas não serão obrigados a divulgar registros de condenações ou detenções, selados ou eliminados, como parte do processo de contratação. A Accenture está empenhada em fornecer oportunidades voltadas para os veteranos, nossos homens e mulheres de serviço.
Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico, com excelência na entrega e inovação presentes em seu dia a dia. Valorizamos competências independentemente de raça, idade, gênero, orientação sexual, credo, deficiência e convicção política. A diversidade das nossas pessoas é o que nos permite cumprir a promessa da tecnologia e da criatividade humana. Reconhecemos as características únicas dos indivíduos, respeitamos as diferenças e investimos em um ambiente cada vez mais inclusivo.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.