IT Service Desk Support with Turkish
- Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
- Develops and maintains knowledge of customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements.
- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.
Working Schedule:
- Monday - Friday
- 8:00 - 17:00 / 9:00 - 18:00 / 10:00 - 19:00 / 11:00 - 20:00 (rotating shifts)
- Customer Interaction Handling
- Problem Solving & Escalation Management
- Data Quality
- Service Level Agreement understanding/handling
- Organization skills, attention to detail and follow through to resolve any outstanding issues
- Good technical aptitude with an ability to learn quickly
- Fluent in Turkish language
- Upper Intermediate English level
- Time management and administrative skills
- Written and verbal communication skills: manages internal communications and external/client communications
- Discretion, professionalism, confidentiality and critical judgment
- Computer literacy and working knowledge of Microsoft Office
- Ability to operate office equipment (printer, phone, photocopier, etc.)
- Team player with interpersonal and conflict management skills
- Self-Motivated, positive attitude and approach.
- Flexibility to take on additional responsibility and tasks when required.
What we offer
- Home working and flexible working hours
- Benefits packages (employee discounts and rewards, healthcare program, insurance, cafeteria, language bonus, etc.)
- Training packages in various technologies with certifications, language courses
- Over-time work and on-call compensation
- International teams and multilingual environment
Bucharest
Timisoara
Oportunidades Iguais de Emprego
Todas as decisões de recrutamento e contratação devem ser tomadas sem levar em consideração idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, status de invalidez, condição de veterano, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, status de cidadania ou qualquer outra base protegida por leis federais, estaduais ou locais.
Os candidatos às vagas não serão obrigados a divulgar registros de condenações ou detenções, selados ou eliminados, como parte do processo de contratação. A Accenture está empenhada em fornecer oportunidades voltadas para os veteranos, nossos homens e mulheres de serviço.
Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico, com excelência na entrega e inovação presentes em seu dia a dia. Valorizamos competências independentemente de raça, idade, gênero, orientação sexual, credo, deficiência e convicção política. A diversidade das nossas pessoas é o que nos permite cumprir a promessa da tecnologia e da criatividade humana. Reconhecemos as características únicas dos indivíduos, respeitamos as diferenças e investimos em um ambiente cada vez mais inclusivo.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.