Skip to main content Skip to footer

DE033046-Customer Service Specialist

Customer Service Team Lead/Consultant | Full time | Experience: 5-10 years
Job No. CXO-132960-S76364 | Muntinlupa
INSCREVA-SE AGORA
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Specialist WORK SETUP: Return to Office RESPONSIBILITIES: • Manages processes based on established performance standards, service & quality levels • Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.) • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training • Coaches team members on proper handling of transactions • Execute existing DR/BCP plans of the team • Execute/deliver output based on the project plan during migrations • Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired • Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. • Executes career development plans for direct reports • Takes ownership in resolving and managing end-customer issues and negotiations • Manages internal updates/communication within the unit • Enforces compliance with company policies and effect disciplinary measures on violations • Initiate and implement process improvements • Leads projects/tasks that may be assigned from time to time OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One or CP3
SKILL AND QUALIFICATIONS: • Standard Team Lead profile with Contact Center Management experience • 5 to 7 years of solid experience; 3 years of supervisory experience • Good to have skills: Insurance field

Muntinlupa

Oportunidades Iguais de Emprego

Todas as decisões de recrutamento e contratação devem ser tomadas sem levar em consideração idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, status de invalidez, condição de veterano, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, status de cidadania ou qualquer outra base protegida por leis federais, estaduais ou locais.

Os candidatos às vagas não serão obrigados a divulgar registros de condenações ou detenções, selados ou eliminados, como parte do processo de contratação. A Accenture está empenhada em fornecer oportunidades voltadas para os veteranos, nossos homens e mulheres de serviço.

Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico, com excelência na entrega e inovação presentes em seu dia a dia. Valorizamos competências independentemente de raça, idade, gênero, orientação sexual, credo, deficiência e convicção política. A diversidade das nossas pessoas é o que nos permite cumprir a promessa da tecnologia e da criatividade humana. Reconhecemos as características únicas dos indivíduos, respeitamos as diferenças e investimos em um ambiente cada vez mais inclusivo.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Descubra onde esta vaga se encaixa na Accenture

Operações e trabalhos de entrega: Seja transformacional

Utilize dados, insights e tecnologia para reinventar a maneira como as pessoas trabalham, tirando o foco das transações para a promoção de verdadeiras transformações.

Saiba mais