Skip to main content Skip to footer

DE032669-Instructor Analyst

Instructor Analyst | Full time | Experience: 2-5 years
Job No. CXO-132587-S74694 | Muntinlupa
INSCREVA-SE AGORA
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Analyst WORK SETUP: Hybrid (Full RTO when facilitating a class) OVERALL PURPOSE: Delivers all required training programs that may include end to end new hire training (Pre-Process, Voice and Client-Specific process training), continuous education, company background and industry policies. • Ensures that agreed proficiency levels are met upon agents’ graduation from the training RESPONSIBILITIES: Training Delivery and Communications Skills Coaching • Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff • Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development. • Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff • Provide floor support and communication coaching to all employees including leadership and support • Develop communication assessment tools in line with project’s goals and metrics • Proactively develop activities or modules to supplement existing programs or initiatives • Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting Training Evaluation and Reporting • Gather data from operations and other support teams to measure program effectiveness • Monitor progress of employees by tracking performance indicators • Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews • Provide floor support and communication coaching to all employees including leadership and support • Develop communication assessment tools in line with project’s goals and metrics • Proactively develop activities or modules to supplement existing programs or initiatives OTHERS: Project Shift Schedule: Mid/Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Filinvest Axis Tower 1
SKILLS AND QUALIFICATIONS: Instructor Analyst (Process Trainer) • With at least 2 years as a process trainer in a contact center / voice operations setup • Background/experience in General Insurance or Finance is preferred • Excellent Training Delivery and Classroom Management Skills • Knowledge of Adult Learning Principles • Experience in working with online learning management systems and conducting training virtually via virtual training such as but not limited to MS Teams is preferred • Microsoft Office proficiency including expertise in MS Word, PowerPoint and Excel

Muntinlupa

Oportunidades Iguais de Emprego

Todas as decisões de recrutamento e contratação devem ser tomadas sem levar em consideração idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, status de invalidez, condição de veterano, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, status de cidadania ou qualquer outra base protegida por leis federais, estaduais ou locais.

Os candidatos às vagas não serão obrigados a divulgar registros de condenações ou detenções, selados ou eliminados, como parte do processo de contratação. A Accenture está empenhada em fornecer oportunidades voltadas para os veteranos, nossos homens e mulheres de serviço.

Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico, com excelência na entrega e inovação presentes em seu dia a dia. Valorizamos competências independentemente de raça, idade, gênero, orientação sexual, credo, deficiência e convicção política. A diversidade das nossas pessoas é o que nos permite cumprir a promessa da tecnologia e da criatividade humana. Reconhecemos as características únicas dos indivíduos, respeitamos as diferenças e investimos em um ambiente cada vez mais inclusivo.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.