Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and promptly addressing any issues that arise to maintain system reliability and performance. The position demands coordination with various teams to uphold service standards and support operational excellence throughout the day.
Job Title: Major Incident Manager
Location: Pune/Bangalore
Role Overview: We are looking for motivated and skilled MIM resource to join our enterprise MIM team. We manage MIM process for Infra and application space with the aspiration to look for automation using Agentic and AI solutions.
Key Responsibilities:
Triage with all the appropriate support teams to expedite troubleshooting on a technical bridge and business bridges for Major Incidents
Ensuring that relevant & required technical support teams and application owners are being engaged.
Drives higher level escalations with operational support groups and escalation to Production Support Manager to assess business impact.
Senior management Communication, incident status/update as per process to P1 stakeholders inclusive to summarize on Critical and High Priority Major Incidents
Skilled on priority determination based on extracted information and impacts
Review any recent infrastructure changes that might be related to the CIs linked to the incident
Keep close watch on critical alerts during the shift to ensure the GCC / NCC level 1 support addresses the alerts timely to avoid any potential outages
Review and approve emergency change in accordance with the change management process.
Providing status of the situation anytime a senior request arises and explain at technical and business level.
Capture incident chronology and provide incident summary report to GCC Management and Problem Management for Root Cause Analysis.
Handle and deal with Executive Management calls
Prepare and perform GCC Major Incident Manager daily turnover to ensure all the incidents that are managed within the shift are handed over to the incoming shift
Major Incident Manager.
Prepare and communicate Major Incident reports (Daily/Weekly/Monthly) to Senior Management.
Review Emergency changes and validate business impact prior to approving change
Required Skills & Qualifications MIM and ITSM, ITIL certification with 18 years of full time education
Preferred Skills & Qualifications(If Any) Good in communication and writing emails
Shift Details: (Mandatory) 24*7 Including night shift and weekends
Additional Information:
Additional Information align with project RTO
- The candidate should have minimum 5 years of experience in Critical Incident Management.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
Pune
Oportunidades Iguais de Emprego
Todas as decisões de recrutamento e contratação devem ser tomadas sem levar em consideração idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, status de invalidez, condição de veterano, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, status de cidadania ou qualquer outra base protegida por leis federais, estaduais ou locais.
Os candidatos às vagas não serão obrigados a divulgar registros de condenações ou detenções, selados ou eliminados, como parte do processo de contratação. A Accenture está empenhada em fornecer oportunidades voltadas para os veteranos, nossos homens e mulheres de serviço.
Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico, com excelência na entrega e inovação presentes em seu dia a dia. Valorizamos competências independentemente de raça, idade, gênero, orientação sexual, credo, deficiência e convicção política. A diversidade das nossas pessoas é o que nos permite cumprir a promessa da tecnologia e da criatividade humana. Reconhecemos as características únicas dos indivíduos, respeitamos as diferenças e investimos em um ambiente cada vez mais inclusivo.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.