Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SUSE Linux Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your day revolves around serving as the primary liaison between clients and the system or application environment. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role involves identifying client issues with precision and crafting well-informed solutions that ensure the smooth operation of critical systems. This position requires a proactive approach to problem-solving and a commitment to sustaining the reliability and performance of the applications under your care.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and client satisfaction.
- Document and share knowledge to support continuous improvement within the team.
- Assist junior team members by providing guidance and support to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SUSE Linux Administration.
- Strong understanding of Linux system architecture and command-line tools.
- Experience in troubleshooting and resolving complex system and application issues.
- Familiarity with system monitoring and performance tuning techniques.
- Ability to manage system updates, patches, and configuration changes effectively.
Additional Information:
- The candidate should have minimum 3 years of experience in SUSE Linux Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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