Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Platform as a Service Providers (PaaS)
Good to have skills : AWS Administration, Oracle Cloud Infrastructure Administration, Cloud Infrastructure
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance efficiency.
- Provide timely updates and communicate effectively with stakeholders regarding issue status and resolution progress.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Platform as a Service Providers (PaaS).
- Good To Have Skills: Cloud Infrastructure, AWS Administration, Oracle Cloud Infrastructure Administration.
- Strong understanding of cloud-based service models and their operational aspects.
- Experience in monitoring and managing application performance within cloud environments.
- Ability to analyze logs and system metrics to diagnose and resolve technical issues.
- Familiarity with automation tools and scripting to streamline support tasks.
Additional Information:
- The candidate should have minimum 2 years of experience in Platform as a Service Providers (PaaS).
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
Bhubaneswar
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