Supply Chain Operations Associate
Designation: Supply Chain Operations Associate
Qualifications:Under Gradudate
Years of Experience:0 to 1 year
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. The Logistics Service Representative plays a key role in delivering an outstanding customer experience while supporting end-to-end logistics operations. In this position, you will serve as a trusted point of contact for customers on behalf of Accenture’s clients, providing professional, timely, and solution-oriented communication across phone and email channels. You will help keep operations running smoothly by accurately maintaining company systems and databases, resolving customer needs with care and efficiency, and supporting quality standards and program requirements. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with advanced logistics tools and systems, and is motivated to make a meaningful impact through exceptional service.
What are we looking for? • 0-12+ months previous customer service experience • Undergraduate / Bachelor’s degree • Fluency in English is required • Attention to detail and accuracy • Strong communication and interpersonal skills • Results-driver with action orientation
Roles and Responsibilities: • Advise customers on behalf of Accenture’s clients • Interact with customers via various methods of communication • Utilize client’s third parties to provide the entitled service • Follow detailed instructions as outlined in company documents • For service level agreement in jeopardy, follow established escalation rules • Resolve customer complaints and escalations • Update applicable program database(s) accurately • Appropriately handle challenging and unique customer situations in accordance with Accenture policies • Identify and escalate data or program specific issues to appropriate level of management • May be responsible for multiple programs and working cross-functionally through programs • Please note that this role may require you to work in flexible shifts
Kolkata
Oportunidades Iguais de Emprego
Todas as decisões de recrutamento e contratação devem ser tomadas sem levar em consideração idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, status de invalidez, condição de veterano, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, status de cidadania ou qualquer outra base protegida por leis federais, estaduais ou locais.
Os candidatos às vagas não serão obrigados a divulgar registros de condenações ou detenções, selados ou eliminados, como parte do processo de contratação. A Accenture está empenhada em fornecer oportunidades voltadas para os veteranos, nossos homens e mulheres de serviço.
Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico, com excelência na entrega e inovação presentes em seu dia a dia. Valorizamos competências independentemente de raça, idade, gênero, orientação sexual, credo, deficiência e convicção política. A diversidade das nossas pessoas é o que nos permite cumprir a promessa da tecnologia e da criatividade humana. Reconhecemos as características únicas dos indivíduos, respeitamos as diferenças e investimos em um ambiente cada vez mais inclusivo.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.