Health Admin Services Associate
Designation: Health Admin Services Associate
Qualifications:BBA/BCom/BMM
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Appeals and Grievance (A&G) Processor is responsible for reviewing, investigating, and resolving member and provider complaints, disputes, and appeals related to healthcare services and coverage decisions. The role ensures compliance with regulatory requirements, timely resolution, and accurate documentation while maintaining high quality and customer satisfaction. Review and process member and provider appeals and grievances in accordance with established guidelines Investigate cases by gathering and analyzing relevant medical records, claims, and supporting documentation Ensure all cases are handled within regulatory turnaround times (e.g., CMS guidelines) Coordinate with internal departments (claims, enrollment, billing) and external stakeholders (providers, members) Identify, document, and resolve discrepancies or issues impacting case outcomes Maintain accurate and complete case documentation in internal systems Ensure compliance with HIPAA and confidentiality standards when handling sensitive information Communicate decisions clearly to members and providers (written and/or verbal) Track and meet productivity, quality, and service-level targets Includes the administration of health, life, and property & causality claims. Includes activities involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.
What are we looking for? •Health Insurance Operations •Healthcare Management •Strong attention to detail and analytical skills Knowledge of healthcare processes, claims, and insurance policies Understanding of regulatory requirements (e.g., CMS, HIPAA) Excellent written and verbal communication skills Problem-solving and decision-making ability Ability to work independently and manage multiple cases Time management and organizational skills
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role require you to work in US Shift time. No rotational or morning shifts
Navi Mumbai
Oportunidades Iguais de Emprego
Todas as decisões de recrutamento e contratação devem ser tomadas sem levar em consideração idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, status de invalidez, condição de veterano, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, status de cidadania ou qualquer outra base protegida por leis federais, estaduais ou locais.
Os candidatos às vagas não serão obrigados a divulgar registros de condenações ou detenções, selados ou eliminados, como parte do processo de contratação. A Accenture está empenhada em fornecer oportunidades voltadas para os veteranos, nossos homens e mulheres de serviço.
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.