Order to Cash Operations Analyst
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
About Accenture
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What would you do? The Role: The incumbent should be an expert in AR Reconciliation process Working as SME role for performing AR Sales Order processing • Understanding end to end understanding of AR reconciliation processes right from reviewing till execution and resolving the discrepancies. Functional Responsibilities: • Leading the investigation and resolution of any identified discrepancies between the AR ledger and external records, such as unapplied cash payments, billing errors, or customer disputes. • Contributing to accurate Cash flow Forecasting by ensuring AR balances are correct. • Helps to cover the fraudulent activities and build control around the same. • Ensures that all customer payments, credit memos, and adjustments are properly accounted for and correctly posted to the relevant accounts. • Plays a critical role in the closing process by ensuring all accounts are reconciled and ready for financial reporting and audits • Work with internal teams of clients i.e. Finance, logistics for any issues related to discrepancies. • Complete understanding of AR Billing, order management process, • Responsible to interact/communication • Perform calculations on the billing as per agreed instructions with the client • Initiates and facilitates the sharing of process knowledge and best practices within the team and across the engagement and can impact and influencing others • Interact with client SMEs, Lead for daily work and process related issues and work on resolutions received, raise appropriate queries if required to clients and 3rd parties • Must possess good communication skills both by e-mail and oral • Resolving the process related queries, discuss and drive the process changes/updates received from client • Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. • Execute the process controls defined by process leads and provide status update with 100% compliance. • Generating lean ideas and providing inputs to process leads for improvement opportunities in process. • Remain up to date on Billing policies and regulations
What are we looking for? •Client Management People Management Responsibilities: • Play the role of trainer/coach for new joiners/freshers and CL 12 resources. • Act as second in command in absence of immediate supervisor of process. • Work allocation and timely completion of tasks •Microsoft Excel •Microsoft Excel VBA Programming Qualifications: • Minimum 7-8 years of order management or related process experience in Finance & Accounting function out of which 1.5 to 2 years in BPO or shared service centers. • Minimum bachelor’s degree in finance accounting or related field • Good knowledge of Billing process System & applications • Experience of working in SAP S4 Hana, would be an added advantage • Good knowledge of MS Excel & word • Having advanced excel knowledge would be an added advantage. Communication & Interpersonal skills • Ability to interact with customers for daily operational activities with client SME • Excellent communication skills both oral and written as need to interact with customers/internal stakeholders via calls and e-mails. • Closely work with team lead to drive process/organizational initiative • Must be able to communicate both orally and in writing to influence others through one-on-one conversations, governance calls with clients.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Navi Mumbai
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