Technology - Service Delivery Manager
Let there be CHANGE
Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.
Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together.
Technology - Service Delivery Manager
As a Service Delivery Manager at Accenture, you will be responsible for overseeing the delivery of high-quality IT services to our clients. Your role will involve managing service level agreements (SLAs), optimizing resource allocation, and ensuring that projects are delivered on time and within budget.
Job duties of this Role:
Oversee the end-to-end delivery of Application Management Services (AMS) for large-scale projects, ensuring adherence to SLAs and KPIs.
Act as the primary point of contact for the account/ client, fostering and maintaining strong relationships with key stakeholders.
Develop, implement, and refine AMS processes and workflows to improve efficiency and service quality.
Responsible for leading onshore and offshore IT professionals in delivering application and infrastructure support services to clients.
Monitor service team’s works and evaluate customer feedback to develop quality improvement processes.
Manage client expectations, handle escalations, and address issues and requirements.
Come JOIN US if you have:
8+ years of IT management experience in the consulting industry
Excellent interpersonal skills; proven ability to collaborate effectively with both onshore and offshore teams.
Demonstrated leadership capabilities, with strong skills in collaboration, communication, and decision-making.
Solid track record in managing IT operations and service delivery.
Extensive resource management experience, including performance management, workload distribution, team development, and knowledge management.
Strong problem-solving and analytical skills.
Effective client-facing abilities with strong verbal and written communication skills.
ITIL certifications preferred.
#LI-GM
Hong Kong
Oportunidades Iguais de Emprego
Todas as decisões de recrutamento e contratação devem ser tomadas sem levar em consideração idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, status de invalidez, condição de veterano, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, status de cidadania ou qualquer outra base protegida por leis federais, estaduais ou locais.
Os candidatos às vagas não serão obrigados a divulgar registros de condenações ou detenções, selados ou eliminados, como parte do processo de contratação. A Accenture está empenhada em fornecer oportunidades voltadas para os veteranos, nossos homens e mulheres de serviço.
Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico, com excelência na entrega e inovação presentes em seu dia a dia. Valorizamos competências independentemente de raça, idade, gênero, orientação sexual, credo, deficiência e convicção política. A diversidade das nossas pessoas é o que nos permite cumprir a promessa da tecnologia e da criatividade humana. Reconhecemos as características únicas dos indivíduos, respeitamos as diferenças e investimos em um ambiente cada vez mais inclusivo.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.