After-sales business models and support

Profiting from the post-sales customer connection

Service Operations X.0

In a digitally connected world, the product value chain does not end once a product has been delivered. Customers have long since moved “beyond the product” and expect their purchases to deliver predictable outcomes and compelling, personalized experiences long after the original sale.

For manufacturers, the shift to services opens new opportunities for revenue, operational efficiency and long-term customer engagement.

Accenture powers aftermarket service transformations, helping clients transform into “as a service” businesses, shifting from the business of repair to the business of availability.

What we do

Increase service revenue

Seize opportunities for monetization and smart pricing throughout the product value chain to drive sales, service renewals and customer loyalty.

Reduce operating costs

Streamline operations and warranty management to cut spending on associated costs while improving labor efficiency and supplier recovery.

Smarter capital optimization

Combine predictive maintenance, smart forecasting and inventory planning to optimize total cost of ownership and improve equipment effectiveness.

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How we do it

Service strategy

Define the business models, technologies, offerings and metrics needed to meet the demands of the outcome-driven economy.

Spare parts planning

Meet agreed service levels profitably by optimizing the deployment and availability of spare parts.

Product maintenance and repair

Anticipate maintenance events and implement processes and tools to support centralized and field maintenance.

Service contract and warranty management

Optimize the operational and financial performance of aftermarket service contracts.

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What we think

Everything-as-a-Service (EaaS) requires more than a new business model to take advantage of the EaaS revolution. Could this move also be risky?.

For continued industry growth and efficiency, Aerospace and Defense leaders see potential in Blockchain technology.

Aftermarket services offer huge revenue-generation opportunities. To unlock, companies need a radical approach that minimizes the operational burden.

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Industries served

Our services are honed by decades of deep industry experience across a variety of sectors.

Aerospace and Defense

The digital revolution has fundamentally changed how A&D companies design, make and service their products. Learn how we help to speed transformation.

Communications Technology

The promise of 5G-led growth is on the horizon. We are a leader in helping companies move to 5G and maximize its potential.

Consumer Technology

Consumer technology is growing—but competition is fierce, and the risk of commoditization is high. We can help you navigate the changing landscape.

Enterprise Technology

The shift to cloud and the adoption of new business models have changed everything. We help industry leaders scale enterprise-wide intelligence.

Medical Equipment

To drive growth, providers need to innovate with new technology and digitize operations. We spark end-to-end transformation, from R&D to supply chain.


AI, IoT, automotive and digital applications are fueling industry growth. We’ll help you capitalize on these opportunities and drive efficiency.

Software and Platforms

As the platform economy grows, so does the need to drive continued disruption and growth. We help clients zero in on four areas of opportunity.

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Explore our core themes

High Tech Industry X.0

Reinvent product and service value chains to bring new levels of business agility and efficiency.

Engineering X.0

Drive innovation and growth with modern engineering practices.

Production & Operations X.0

Innovate, engineer, manufacture and operate to take advantage of an increasingly connected world.

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Join the team

Help the world’s best communications companies rotate to the new and become unstoppable through digital transformation.

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Connect with us

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