Discover new destinations with Travel
The travel industry is no stranger to disruption. And in the post-pandemic world, travel companies must continuously reinvent to outwit unforeseen circumstances, while providing cohesive, elevated experiences for customers.
of consumers plan to travel for leisure in the next 12 months
of travel managers expect more or the same amount of business trips in 2023
of travelers find their travel experiences unauthentic
How to reinvent travel
Build a post pandemic growth strategy that creates revenue streams fit for future growth
Cultivate the skills needed to deliver world-class traveler experiences
Offer more in your traveler experience
Give customers the seamless, end-to-end experience they’re craving, and solve their travel challenges, with automation, data and AI. Improve their retail interactions, customer service and loyalty programs — all while diversifying your revenue streams.
of consumers having at least one trip this year will “treat themselves” with meaningful experiences.
Inspire travelers to go big
Reclaim leisure demand through new sources of inspiration. Grow the corporate traveler segment by thinking holistically about the experience. Proactively capture demand signals and fuel lead generation and booking with an AI-powered growth engine.
Accelerate your business with retailing
Develop a retailing strategy with new offer and order capabilities. Offer differentiated products and seamless booking experience that surpass any third-party proposition.
Meet new traveler needs
Staying close to the travelers’ changing needs and expectations will allow you to anticipate and meet new demands and create relevant experiences and personalized customer service.
Improve your technology foundations
Focusing on new technologies such as cloud, data and AI will transform the way your company interacts with travelers and enable them to deliver a seamless end-to-end experience.
Shift your focus from legacy to transformative technology and deliver change faster
Embark on a transformation journey to modernize the technology landscape, bringing forth agility, innovation and resilience, underpinned by cloud.
of travel companies say legacy technology is the main barrier in delivering their reinvention strategy.
Shorten the timeline from concept to launch
Accelerate innovation, from idea to execution, to bring travelers the products and experiences they want, faster than ever.
Break down siloes across your organization
Free your organization from legacy technologies and processes that don’t talk to each other, getting in the way of real-time collaboration and long-term growth.
Collaborate closer with ecosystem partners
The cloud and technology transformation can help you connect with airports, customs, online travel agencies and all your partners — seamlessly, in real time.
Transform your organizational culture
Build a future-focused, customer-centric organization that not only empowers employees with innovation — it becomes more attractive to new talent.
Redirect your budget to fuel business growth
Cloud-based tools and processes cut costs on IT infrastructure, allowing you to focus spending on innovation that drives recovery and business growth.
Deliver on your commitment to sustainability
By migrating to the cloud with a partner committed to sustainability, you can reduce carbon emissions and improve energy efficiency.
Bring together people and technology to transform your business
Employ cross-organizational data and insights to improve performance, lower costs and make faster decisions.
of travel organizations call their operations future-ready, while 58% believe they are on their way to becoming future-ready because they have some predictive operations capabilities today.
Lead with data to create an insight-rich organization
With intelligent operations, data is behind the strategies and approaches for complex commercial decisions, and it automates operational decision-making.
Increase your revenue
Optimize your fixed asset base by automating deployment analytics, augmenting revenue management, marketing and corporate sales processes.
Improve your operational efficiency
Identify opportunities for continuous improvement, so your assets and people can deliver exceptional experiences without adding cost or effort.
Build a future-ready culture
Support your people with consistent access to strategic insights — and become an efficient, flexible company that is focused on growth.
Define your pathway to sustainability
You’ll reap tangible benefits by prioritizing responsible practices, as customers, investors, employees and regulators expect companies to reduce their impact on the climate. But that’s not the only reason to act — it’s the right thing to do.
of consumers say the environment is their second biggest concern after the national economy — and well ahead of their personal financial situation.
Grow your customer base
When 59% of people say they would switch to a sustainable travel provider, sustainability has clearly become a growth opportunity.
Save money by implementing sustainable business operations, such as using fewer resources and building smarter supply chains.
As regulations become stricter and implemented at a faster pace, companies that put sustainability practices into place now minimize their exposure to risk.
Ensure access to funding
Investors are putting sustainability at the center of their decisions, so companies without clear sustainability plans risk losing access to capital.
Strengthen brand reputation
Positive sustainability actions result in positive brand reputation. Social media on this hot-button issue can build or destroy a company‘s reputation in minutes.
Increase workforce retention
Hiring and retaining employees in the travel industry is a challenge. Employees want to work for companies that protect the planet.
What’s trending in travel
Our travel leaders
Senior Managing Director – Global Industry Sector Lead Travel
Liselotte de Maar
Managing Director – Strategy, Travel, North America
Managing Director – Products, EMEA Travel Industry Lead
Managing Director – Strategy & Consulting, Travel, Growth Markets