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Break the mold on travel loyalty programs

September 27, 2022 5-MINUTE READ

RESEARCH REPORT

In brief

Loyalty pivots to leisure travelers

2 out of 3

consumers are likely to get back to pre-pandemic travel levels regardless of budgetary pressures1

Value for travelers—and the business

"Loyalty comes from having a really good product to start with. I want to feel like my needs are being met and that a company understands my preferences. I also don’t want to jump through hoops when it comes to customer service."

— JONATHAN, Traveler

Delivering what travelers want

The power of now

Don’t make me wait for the rewards I want

Tried and true experiences

Prove to me that I can always rely on you

Flexibility my way

Show that you know me, but give me choices

Liselotte de Maar

Managing Director – Strategy, Travel, North America

Liselotte focuses on travel clients to design a seamless travel experience, drive efficient operations and create value.


Nicole Clemente

Senior Manager – Strategy and Consulting, Travel


Gretchen McNeely

North America Design Research Lead – Accenture Song

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