How can public transit authorities pivot to a multimodal future?
As transportation ecosystems become more complex, public transit authorities responsible for bus, rail and metro
services worldwide are under intense pressure to make the numbers add up while meeting fast-rising Amazon-era
customer expectations. Digital entrants are disrupting traditional business models with new transit services that offer customers greater choice and convenience.
So how should governments and public transit authorities respond? How can they embrace change, optimize use of public funds and improve the mobility experience for all citizens in a multimodal future? It’s time to depart from conventional wisdom and explore new approaches.
Pivot from operator to orchestrator
Accenture research among public sector executives shows that, as the boundaries between public and private service offerings become blurred, there is an appetite for public service authorities to embrace intelligent technologies and reinvent service delivery.