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Job Description

Customer experience is the battleground for brands today. Customer expectations are evolving, and so are the data and customer capabilities to serve them. Are you looking for a position where you can thrive and add value, by partnering with our clients to transform the way they build customer journeys through by using data & analytics in their marketing, customers & sales domain? Let’s talk!

Your work & responsibilities

You are part of a team of functional & technical Customer Experience experts, and contribute to delivering excellence across client engagements:

  • Gather business goals through engaging with clients. Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and task and workflow analysis for major and minor projects

  • Structurally translate client needs to technical teams

  • Drive and challenge business units on their assumptions of how they will successfully execute the business plans

  • Collect and understand the business requirements and translate those into functional requirements

  • Analyze interdependencies of functional and non-functional Requirements

  • Identify and document constraints, assumptions and risks associated with business requirements

  • Document gaps in projects whilst providing potential solutions

  • Prepare business cases

  • Supporting CxOs to create amazing omnichannel customer experiences

  • Maintain timely communications to business stakeholders throughout the project life cycle to ensure common understanding of the requirements and the impact to the business area

  • Ensure the technical team has everything in their hands to succeed

  • Define acceptance criteria together with the business stakeholders

  • Originate, shape, sell and deliver transformations for the clients you will be working with.

  • Collaborate with our international innovative multi-disciplinary teams (expert & international delivery center) to bring the best-in-class expertise and delivery capacity as part of large transformation projects.

  • You are very curious, connect and maintain relationships with our network of innovation centers, international practices, and ecosystem to bring the best of our experience and differentiators to our clients and our people. 

Your team

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

As one of the key services under Accenture, Accenture Song is in the business of Experience. We consider ourselves as the most effective 'digital enablers' around. And with good reason: our work includes pioneering next-level marketing, implementing industry-changing digital transformations and improving business performance using digital technology and data insights. We bridge the gap between brand promise and expectations - by creating transformative Experiences. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. We're committed to helping clients design, build, communicate and run Experiences that make peoples' lives better, more productive and more meaningful. Visit to find out more about us.

Our Brussels office is the home of 70+ fun-loving team of clever, passionate people. We think, we plot, and we create digital products and experiences that help our clients solve problems and seize opportunities. You will be working side by side product designers, business designers, creative technologists and many more to deliver human-centred experiences that drive value for our clients.


Your profile:

  • Degree in Information Management, Economics, Computer Science, Information Technology, Business or related area

  • 1-5+ years of relevant experience in Business Analyst and/or Digital Data Analytics role, preferably in a consulting environment

  • Agile experience and digital experience preferred (e.g. Digital Transformation, eCommerce, Digital Marketing, O2O Digital Channels, etc.)

  • Understanding of design thinking

  • Experienced in executing implementation digital projects

  • Strong background in digital business analysis and/or system analysis

  • Strong analytical mind with excellent relationship management

  • Excellent verbal and written communication skills and the ability to interact professionally with diverse group of stakeholders

  • Drive and energy to shape & create new opportunities in the market

  • Passion for innovation and collaboration with eco-system to create value for our clients

  • Experience and contributed in client and business development activities

  • Attitude to interact with functional or business stakeholders  

  • Fluent in English & French or Dutch.

If you only meet partially this list of requirements but have the motivation to learn and grow - let's still talk!

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