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Customer Care Agent (Dutch/French)

Job Location: Brussels

Regional Description: Belgium

Job Number: 00461738

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- Job description

Your role

Our client is the n°1 in telecom business situated in Brussels center in a modern building with different restaurants and shops. You will start with a 3 week training on the products and programs. Working hours are flexible between 8 and 18h.

 

You answer and input support queries via phone & e-mail for product related issues:


Service Desk Repair

  • First Line support for Enterprise customers in case of problems
  • Perform controls in order to- if possible- solve the problem immediately
  • If necessary, initiate the technical team for more detailed analysis & problem solving 

Back office Fix

  • Introduction in the provisioning system of enterprise customers requests for among others: New fix lines, extra options on phone lines, administrative changes (e.g. address change), number resignation, ...
  • Planning with technical services
  • Communication with customer regarding planning
  • Interaction with customer (or intern) in case of problems 

Your profile

  • Strong communicator (client contact): friendly/correct/professional/patient/...
  • Stress resistant
  • Responsible & decision maker
  • Product knowledge (which will grow on the job, but technical/telecom affinity is an asset)
  • You speak Dutch on native level

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

 

Our Offer


All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You'll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster.  Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates.  The sheer variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career.

 

About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 358,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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