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Our Salesforce Solutions and Innovations

Accenture is at the forefront of innovation when it comes to designing, implementing and operating Salesforce solutions.

Accenture at Dreamforce 2024

Explore our key highlights from Dreamforce 2024

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Salesforce Industries

Our deep industry knowledge and market-leading solutions and capabilities will drive your company’s existing and future transformation challenges.

Working across industries, technologies and geographies, we design and scale Salesforce solutions rapidly helping to accelerate your journey to new value and growth. Explore a selection of our top solutions in these industries:

Banking, Insurance & Wealth

Accenture Sales & Trading Offering

Sales & Trading playbook is a holistic package of functional, experiential, and technical assets to extend the capabilities of Salesforce FSC for Capital Markets.

Wealth Navigator

Accenture Connected Wealth Management Advisor Experience for Salesforce enables an end-to-end advisor experience. Learn more.

Intelligent Claims Operations

The Salesforce-based claims system of engagement opens up a new world of workflow-driven, process streamlining and automation.

Insurance Distribution Enablement

This proprietary Salesforce FSC Solution helps carriers transform their sales and product distribution functions by adding value.

Moments That Matter in Banking

Our highly-customized solutions are built on one or more of the Salesforce out-of-the-box integration tools that enable banks to get a hold of the vast data coming to them through connected devices to know customers more intimately and give them the fast, frictionless and secure experiences they want.

Accenture’s Tiny House Big Ideas demonstrates how Interaction Studio, Einstein, and Financial Services Cloud can deliver a seamless customer journey from interest to purchase, onboarding to service - while integrating the physical and the digital. Moments that Matter in Banking delivers business value through increased marketing precision, sales effectiveness and regulatory compliance, powered by AI and analytics.

Explore the details on how to leverage key customer data, make better decisions with it and apply it to your business in smarter, more efficient ways

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Consumer Goods & Services

Accenture Cloud TPM and RE Solutions

TPM and RE solutions on a powerful, integrated software platform that provides greater visibility into trade investments.

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Intelligent Revenue Growth

Uses AI to retain and expand their customer base, differentiate competitively and reduce costs.

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Communications & Media

Intelligent Revenue Growth for Churn Management

AI-driven solution that identifies and prioritizes lead generation, onboarding and retargeting.

Digital Retail: Next Generation Consumer Experience

Omni-channel consumer experiences for Communications through an integrated physical and digital B2C buying and servicing process.

Ad Sales 2.0

Re-imagine ad selling and delivery with advanced capabilities like Digital Upfront Management, Yield Management with Predictive Analytics, and more.

5G Powered by Accenture, Salesforce and Vlocity

The launch of 5G has created an almost unimaginable set of use new use cases for connectivity as well as tremendous opportunity for both Telco companies looking to provide these services and companies in other industries looking to take advantage of them.

In order to meet these use cases and win in 5G, a Telco not only needs a great network – their products and offerings must be fast to market, agile, scalable and integrated. The Salesforce + Vlocity platform, combined with Accenture’s deep industry and technology expertise, provides a unique, differentiated ability to address those needs. This capability is made evident through Accenture’s proprietary 5G experience which allows participants to get a first-hand look at how 5G will change everything from how solutions are bought to how they enable the future home and workplace.

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Health

Intelligent Care Orchestration

Improving access to care, personalized experiences and outcomes for health payers and providers.

Medicare Member Attainment

Improving health payer’s ability to identify, engage and convert leads and existing members to Medicare, and reduce marketing costs.

Patient Experience Accelerator (PExA)

A set of methodologies, frameworks, and CRM platform components enabled by Health and Marketing Cloud that transform enterprise CRM capabilities.

Public Sector

Accenture Case Insight Solution

Enables caseworkers to make reliable, safe decisions that reduce the time a child spends in foster care keeping them safe at home with their families.

Accenture Enterprise Solution for Pensions

Creates an omni-channel process to support service levels with member and employer expectations for timeliness, accuracy, and ease of use for customers.

Accenture Citizen Engagement Solution

Enables seamless resident engagement experience and allows cities to manage costs, reduce call center volumes and efficiently respond to requests.

Automotive

Accenture’s Automotive Platform: Connected Digital Experience from Marketing, Sales, Aftermarket and Relationship Management

Accenture’s Automotive Platform is a Salesforce certified Bolt solution that brings together the complete Digital and Retail experience to convert interest into leads, then to sales ongoing service relationships and brand loyalty. This solution provides a single effective platform from which OEMs and Dealers collaborate to drive unit sales, profitability, service revenue and customer loyalty.

This Automotive Platform is purpose-built for accelerated implementation of Digital Experiences in and across Marketing, Sales, Aftermarket and Relationship Management.

See Moments that Matter in Service below for a more in-depth look.

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Industrial Equipment

Accenture’s Industrial Business Platform: Customer Engagement through Aftermarket

Accenture’s Industrial Business Platform is a Salesforce certified Bolt solution that brings together the complete Front Office and Aftermarket business into a single platform across both the Equipment and Services businesses of Industrial Equipment organizations.

This Industrial Business Platform is purpose-built for accelerated implementation of Marketing, Sales, Pricing and Aftermarket best practice that deliver near term, sustained benefits to business, users and customers.

See Moments that Matter in Service below for a more in-depth look.

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Moments That Matter in Service

Within Service, how do you ensure you have the right skills, the right parts, at the right time? With Moments that Matter in Service, that’s how! Throughout this immersive experience you’ll learn how a Salesforce cross-cloud architecture featuring Service Cloud, Field Service Lightning, Marketing Cloud, Analytics, Connected Devicesand augmented reality can enhance each step of the service experience, including improved customer experience and increased service revenues.

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Life Sciences

INTIENT Patient Platform

A product suite that delivers outcome-based services to support patients from pre-diagnosis through ongoing treatment, building upon the capabilities of Salesforce Health cloud.

Veeva Implementation Services for Commercial and R&D

Accenture’s proven approach to implementing Veeva Vault and CRM has helped the Life Sciences industry realize the full value of their investment in Veeva from Clinical to Commercial.

Utilities, Chemicals & Energy

Accenture Chemical Customer Solution

Leverages the Salesforce Platform to improve customer acquisition and engagement and lowers service costs to streamline business processes.

Wholesaler 360

Connects oil & gas companies, wholesalers and dealers to make data driven decisions, reduce ops costs and implement new business models.

Digital Customer 360

Offers utilities and retail energy providers an accelerated path to service, sales, billing capabilities and customer connection on a single platform.

Field Service 360

Enables providers to connect service, sales, and field on one platform providing seamless business operations and customer connection.

Software & Platforms

(Re) Enabling Support for the Born Digital Company

AI-powered care capabilities that interlock sales and service to deflect to digital channels while you empower your agents.

Upping the Game on Sales & Partner Performance

Change traditional sales and partner planning by leveraging Einstein, data and analytics to drive performance across teams.

Accenture Moments Manager for Hospitality

A highly interactive mobile, voice and AI solution powered by Salesforce collects information and insights from a guest’s stay across all of a brand’s hotels globally. Accenture Moments Manager for Hospitality empowers teams to know their guests’ preferences and deliver on them to create relevant and seamless customer experiences.

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Related capabilities

Accenture + Salesforce

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Accenture + Salesforce + nCino

Redesigning and optimizing lending operations for tomorrow’s financial services leaders globally.