Communications consulting

Discover how we're helping CSPs reinvent by updating tech and operating models, adopting new growth models and driving hyper-personalization.

Box out commoditization with a platform position

Building on their trust and access to consumer data and their longstanding relationships with businesses, CSPs are uniquely positioned to become the orchestrator of a wide range of services and offerings. CSPs can tap into tremendous value by connecting a complex ecosystem of new digital offerings from physical smart devices to analytics-based services. But they need to claim this role soon if they want to avoid loss of relevance and the impending risk of commoditization.

Whether a CSP’s strategic direction is predominantly business-to-business (B2B) or business-to-consumer (B2C), there is an underlying code to success that fuels this positioning and platform shift, and this is what we call the “Connected Brain”. The Connected Brain is that key differentiator that can power these B2C and B2B growth models tackling the commoditization conundrum, helping the CSP to progressively expand into new value chains while also serving as the foundation to grow their core


What we think

Redefining how the world connects

Rakuten is a global innovation company with a heritage of disruption, software development and delivery excellence. This heritage guided the creation of the Rakuten Mobile network. But to help bring this vision to life, Rakuten Mobile needed a partner that was able to marry technology leadership with proven experience and business insight to operationalize its new virtualized network.

Accenture collaborated with Rakuten Mobile as an operational enablement partner, designing and implementing multiple aspects of an innovative new cloud-native operating model. The aim was clear: enable the organization’s speed and agility requirements to completely disrupt the communications industry.


Case studies

Accenture helps Rakuten Mobile build the world’s first fully virtualized cloud-native telecommunication network.

Vodafone partnered with Accenture to transform their global finance organization and deliver one of the largest migrations in SAP’s history.

Helping customers self-serve and personalize their in-home connectivity provides a new path to growth.

Explore how automation helps stakeholders and improves workers' lives.

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Accelerating the 5G future of business

The possibilities sound endless – but what do businesses actually expect from next generation connectivity?


Awards & recognition

Recognized by Global Telecoms Awards

Accenture and Swisscom shortlisted for GLOTEL award

2019 Recognition

Recognized by Global Telecoms Awards

Accenture and O2 shortlisted for GLOTEL award

2019 Recognition

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Communications Industry news

Learn more about Accenture Communications in the news.

Accenture acquires Arca to bolster its 5G network capabilities

Acquisition enhances Accenture’s ability to drive comprehensive transformation across 5G deployment and network operations.

Accenture named a leader in IT services for CSPs by leading research firm for ninth consecutive year

Latest Gartner Magic Quadrant report positions Accenture highest for ability to execute and completeness of vision.

Accenture and AT&T bring mobile connectivity to Phillips 66 with private cellular network

The solution will lay the foundation for potential future 5G use cases, including support for Industrial Internet of Things and low latency applications.

Communications Service Providers hold the key to unlock the Future Home ecosystem, according to new book from Accenture

“The Future Home in the 5G Era” provides a roadmap for companies eager to make connected living a reality at a time when we need it most.