Service
Traditional BPO is dead. Yet the need to reinvent business operations is more paramount than ever.
New ways to operate
In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.
Accenture Operations makes this possible through our human-machine operating model – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.
Discover more about our business process services, and how we harness data, talent and new technology to make your business more intelligent.
People and technology must work together with greater synergy than ever before. Accenture SynOps is an innovative human-machine operating “engine” that brings Applied Intelligence, technology and talent together to transform operations.
By promoting flexibility, agility and responsiveness, SynOps helps you generate new value by driving growth and scaling operations quickly. What can you expect? Exceptional user experiences and unimaginable results.
Learn how SynOps for Finance helped deliver $140M savings and boost productivity more than 50 percent.
SynOps for Marketing helped deliver an 11x increase in revenue and $10M in sales in the first six months.
SynOps drives $30 million in savings through highly automated processes—a rate of 15 percent per year.
Today’s CFOs are now the best equipped to drive value and lead the digital transformation of their organization.
A look at what’s ahead for the future of business, technology and design.
XPL is the new operational mindset required by companies to shift to an asset-light logistics model.
Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.
EVEREST GROUP PEAK MATRIX™ 2019
HFS RESEARCH
Insights from our Intelligent Operations Blog
Procurement feels the pressure to keep up with the pace of change. An exploration of the landscape reveals why buying is the best bet.
As shippers begin to move toward a more agile, asset-light logistics model, it's critical to orchestrate the underlying ecosystem of such a model.
The human-machine operating "engine" gives organizations a flexible roadmap for achieving efficiencies across the enterprise.
New York-based Adaptly's ability to manage data-driven campaigns will further enhance Accenture Interactive Operations.
