Accenture + SAP CX

Elevate customer experiences with SAP CX

Leading SAP customer experience global strategic partner

Accenture partners with SAP to provide clients with digital capabilities that deliver transformative, end-to-end customer experiences and build profitable, long-lasting customer relationships.

Our solutions with SAP Commerce, including Customer Data Management and Emarsys, bring together customer data, machine learning and microservices technology to power real-time customer experiences across sales, service, marketing, commerce and beyond. Accenture has unique capabilities that help global companies implement innovative, industry-specific omnichannel solutions across countries and regions while aligning to local needs. Accenture was also the 2020 SAP Pinnacle Award winner in the Customer Experience Partner of the Year - Large Enterprise category.

Our SAP customer experience solutions and offerings

Our end-to-end approach is designed to help you deliver customer experiences that exceed expectations. We help you build a comprehensive picture of both your current and potential future state and to deliver solutions using the entire SAP solution stack.

Transform your business with SAP CX

Companies can embrace modern, integrative platforms and services to transform their business and deliver a seamless, personalized customer experience.

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Integrative platforms and services

Case studies

Dutch Flower Group sets a new industry benchmark with new webshop that delivers exceptional, personalized customer experience.

DSM new customer portal provides personalized product selections, individually negotiated prices and streamlined reordering.

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By the numbers


Year Partnership


Global Strategic Partner


Years in SAP CRM and Callidus Cloud


SAP CX Practitioners


Callidus Cloud Projects


Total SAP CX Projects


Cloud for Utilities
Accenture and SAP co-innovated and co-developed SAP Cloud for Utilities to help companies more effectively manage business processes and customer experiences.

Sigma Healthcare talks digital transformation
We led Sigma Healthcare's digital transformation and built a new platform, which has seen a 95% adoption rate across their 12,000 first-line partners and 3,500 pharmacies in Australia.

Accenture Song and SAP
Anatoly Roytman, former EALA lead for Accenture Song, talks about the evolution of the Accenture Song and SAP Customer Experience (formally SAP Hybris) partnership at SAP CX Live Barcelona.

Cloud for Utilities

Sigma Healthcare talks digital transformation

Guest: Luke Shaw, Head of E-Commerce, Sigma Healthcare

Accenture Song and SAP

Guest: Anatoly Roytman, Former EALA Lead for Accenture Song


The Forrester Wave™: SAP Implementation Services Partners, Q2 2022

Accenture maintains leadership with a visionary strategy for SAP customers.

Accenture and SAP move clients into the cloud with open industry solutions

Change business operations with industry-specific solutions based on SAP’s industry cloud.

Accenture completes acquisition of maihiro

Accenture acquires maihiro, a leading provider of SAP-based customer experience, customer relationship management, and commerce services.