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Building a responsible metaverse

February 10, 2023 5-MINUTE READ


In brief

Leading with trust and human-centricity

Top 3

Safety, security, and privacy are the top three factors influencing the respondents’ willingness to engage with metaverse.


of people believe that the metaverse will be the same as social media in securing users’ data, protecting their safety and ensuring their privacy. The rest are split on which will be worse.


Potential financial value is 4x more important to consumer interest in cryptocurrencies and NFTs than the ethos of crypto (e.g., decentralization, transparency).

Oliver Grange


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Podcast: How to build a responsible metaverse


Foundations of a Responsible Metaverse


The primary purpose of collecting, processing and sharing user data should be to deliver value to users who are informed about their privacy options.


Security by design should focus on hardening infrastructure and software against threats such as social engineering attacks, and include robust encryption and interoperable authentication protocols.


Platforms and devices should be capable of supporting high-fidelity and low-latency experiences that are immersive and persistent for large numbers of global users to interact simultaneously.

Intellectual property rights

Platforms must enforce intellectual property rights through robust detection capabilities and comprehensive user education, and leverage AI tools to detect and flag infringements.


of consumers agreed that they’d be more likely to engage—create, buy or trade collectibles—in NFT marketplaces that actively combat counterfeits.


of consumers are most concerned about privacy in the metaverse. Among those, Millennials and Gen-Z—digitally savvy consumers—were most concerned about privacy in the metaverse.


Platforms must proactively implement policies, technologies and practices to discourage harmful content and behaviors, and invest in predictive and real-time detection capabilities.

Inclusion, diversity & accessibility

Companies should design systems and experiences to be inclusive and accessible, so users feel empowered to reinvent themselves—but certain situations call for authenticity and real identities.


Companies should build and use hardware and software with green technology principles, with users educated about what they can do to reduce the environmental footprint of the metaverse.


Devices, systems and digital environments should be rooted in preserving and improving users’ mental and physical health.


of consumers ranked strong security and data protection capabilities as the most important factors when selecting NFT platforms—over “ease of use” and “popularity of marketplace.”


of respondents agreed that robust privacy, safety and security mechanisms would impact their willingness to engage in metaverse experiences.

Key considerations for the metaverse


of consumers claimed it was important to them to be able to use the same avatar across multiple platforms.


of those under age 40 agreed they wanted the freedom to change their avatar depending on the circumstance, and to have their avatars look like whatever and whoever they want.

What comes next

Designate a leader to ensure that your organization designs and deploys the metaverse responsibly.

Create a handbook that articulates principles and guidance for responsible innovation and use of the metaverse for your organization.

Decode the challenges the metaverse creates for your organization and apply a decision framework to help you navigate the metaverse responsibly and strategically.

Limitless possibilities

About the research

Paul Daugherty

Group Chief Executive – Technology & Chief Technology Officer

Denise Zheng

Managing Director – Metaverse Continuum Business Group & Global Lead for Responsible Metaverse

Get the essentials

The big read

10 minute read

Building a responsible metaverse

Leading with trust and human-centricity