History is rich with watershed moments, most of which are only obvious in hindsight. For banking, however, the pandemic is a demarcation point that is apparent in real time.
Banks in 2021 abandoned the reactive posture they had assumed in the wake of the Great Recession. They became proactive and started to question many long-held assumptions. They discovered they could transform far more quickly and radically than they’d supposed.
They are also shifting the focus of their digital innovation from enhancement to invention. The signs of this are all around us, as banks abandon yesterday’s mindsets to reimagine banking from a blank slate.
Our global banking leadership team, including Alex Trott who leads our Australia and New Zealand banking practice, have been closely studying the forces that have made the pandemic a watershed moment for the industry. These are the 10 trends they believe will shape banking in 2022.
Banking Top 10 Trends for 2022
You can find more detail in the full Banking Top 10 Trends for 2022 report.
To see where you’re going, it helps to know where you’ve been. Michael Abbott and Alan McIntyre discuss the hits and misses of our Top 10 Banking Trends from years past. Watch the thought-provoking and fun video below.