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Being prepared, ready and resilient

How Accenture’s business continuity plans are helping to serve our clients

Call for change

"We are prepared for the worst by being ready with the best of our systems and services—not forgetting our people performing on their best day, every day."

— MARGARET SMITH, Senior Managing Director – Corporate Services & Sustainability and Business Operations, Accenture

When tech meets human ingenuity

"Our dedicated professionals are working across our business to drive out leading practices—the bedrock of being prepared, ready and resilient."

— ERIN HARRIS, Managing Director – Corporate Services & Sustainability, Business Resiliency Services, Accenture

"Now, our corporate functions and client projects can manage disruption using their business continuity assessments and plans—enabling end-to-end business resilience."

— PENELOPE PRETT, Chief Information Officer, Accenture

A valuable difference

Remote work

An agile workforce that is able to work remotely. What’s involved? The workforce must use laptops. Connectivity over the public internet must be possible. Security controls, public services stability and regulations will all influence remote working.

Redirect work

A distributed workforce that provides location resilience. What’s involved? Multiple locations need to be used for service delivery and time zones taken into account. Languages, skills and access to applications need to be agreed when the plan is activated.

Relocate work

A flexible workforce that is able to physically move from one location to another. What’s involved? Only used when Remote and Redirect is not an option. Involves laptop-enabled users for greater agility and consideration of physical security controls (restricted work area vs open area).

Continuity from collaboration


Business resilience professionals around the globe supporting our clients


Clients supported globally


Countries supported with business continuity plans


Continuity plans implemented

Meet the team

Margaret Smith

Senior Managing Director and Executive Director – Corporate Services & Sustainability and Business Operations

Arlin Pedrick

Chief Security Officer

Erin Harris

Managing Director – Corporate Services & Sustainability, Business Resiliency Services

Tony Leraris

Managing Director – Global IT, Live Technology Services & Support

Gary Cooper

Director – Corporate Services & Sustainability, Business Resilience Lead

Traci Stewart

Director – Global IT, Digital Experience
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