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Culture and adoption for successful home working

Taking work home


Of the UK population mainly worked from home in 2015


Of the UK population mainly worked from home in 2019

Organisations need to embrace a holistic change programme to improve their chances of engendering meaningful cultural change and sustaining these shifts in the long term.

The framework focuses on six key pillars:

1. Planning

Builds a strong case for change by defining potential business benefits and the impact of the change at the functional, people and process levels.

2. Messaging

Ensures programme leadership is aligned on a defined vision and minimises confusion through tailored, open and continuous communication.

3. People

Builds a network of people to drive top-down and bottom-up change, achieving buy-in across all levels and encouraging peer to peer learning.

4. Ways of working

Tailored training and tools that are self-service and interactive to encourage end user adoption and strengthen skills across the organisation.

5. Evaluation

Data driven insights to evaluate change program effectiveness, drive future improvements and inform decisions on required end user functionality.

6. Sustainability

The change framework aims for sustained change over time through a combination of several key elements.

Actions then & now


of employed adults were working from home in April 2020, according to the UK's Office for National Statistics.

Emma Roscow

Intelligent Cloud Infrastructure Lead, UKI

Phil Surrell

Digital Workplace Lead, UKI

Rosie Sackett

Cloud Advisory Consultant

Ellen Houldsworth

Consultant – Digital Workplace

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