Manages and leads a team of employees. Communicate company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
Team Leader Job Duties:
Supports team manager and performs management duties when manager is absent or out of office
Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Works on developing, measuring, and documenting improved efficiencies in workflow and system processes
Conducts team meetings to update members on best practices and continuing expectations
Delivers 1:1 conversations with Team members to address performance, work on development and any other item
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Interacts with Client answering enquiries and effectively handling Client’s ad-hoc tasks
Works with flexibility to ensure achievement of SLA and Client’s satisfaction
Team Leader Requirements:
Minimum 12 months of leadership experience
Able to work on shift rotation basis (night shift)
Bilingual speaker (Thai-English)
Team Leader Skills and Qualifications:
Strong people management skills
Leadership, Delivering Feedback and Coaching Skills
Strong Oral and Written Communication Skills
Employee Training Experience
Strong Relationship Building
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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