Digital Trust & Safety Team Lead (Night Shift)

Team Leader Job Purpose: 

Manages and leads a team of employees. Communicate company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. 

Team Leader Job Duties: 

• Supports team manager and performs management duties when manager is absent or out of office 

• Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly 

• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks 

• Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets. 

• Assists management with hiring processes and new team member training 

• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance 

• Communicates deadlines and goals to team members 

• Develops strategies to promote team member adherence to company regulations and performance goals 

• Works on developing, measuring, and documenting improved efficiencies in workflow and system processes 

• Conducts team meetings to update members on best practices and continuing expectations 

• Delivers 1:1 conversations with Team members to address performance, work on development and any other item 

• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines 

• Interacts with Client answering enquiries and effectively handling Client’s ad-hoc tasks 

• Works with flexibility to ensure achievement of SLA and Client’s satisfaction