Job Description

Key Duties and Responsibilities:
Ensure that decisions made by Accenture's staff on processed jobs are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
• Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
• Become and remain knowledgeable about the Client's products and community standards
• Ensure awareness and understanding of Content Policy and operational guideline updates
• Mentor new Quality Analysts on the use of audit tools and systems
• Develop process documentation and aggregates feedback about the functionality of audit tools


• Minimum of 1 year experience in a quality control environment
• Passion for providing 1:1 support to people with accuracy and empathy
• Strong practical experience with Excel (pivot table, charts, statistical functions) is essential
• Exceptional attention to detail and nuance
• Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
• Strong critical thinking and problem-solving skills
• Ability to multi-task and work independently in an unstructured environment
• Proficient in English
• Should pass the Quality Analyst Certification process
• Experience with Tableau/Power BI or other similar tools is a plus

Work Conditions:
• Dynamic and fast-paced working environment
• Shifting schedule including work hours at night
• Overtime may be required

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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