Skip to main content Skip to footer

WFM/ RTA Analyst

Bangkok Job No. r00091115
Apply Now
Save Job Saved Job
Register for Job Alerts
go back to referred job

Job Description

Responsibilities to include but not be limited to the following

  • Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process
  • Produce and deliver tracking and reporting for key KM/SLA’s in the business
  • Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Agents, etc.)
  • Perform ad-hoc data analysis to support the business initiatives
  • Create and maintain efficient and secure systems for recording data and producing relevant documentation
  • Maintain the daily relationship with the business intelligence supplier Seek opportunities to drive innovation and process improvement within the reporting spectrum

Qualifications

  • 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
  • Strong technical and numerical skills with advanced Excel skills
  • Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
  • Detail-oriented and passion for problem-solving
  • Ability to work on own initiative or as part of a team
  • Knowledge of data tools

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Apply Now
Register for Job Alerts

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

LEARN MORE

Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
FIND OUT MORE

Meet Our People

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
FIND OUT MORE

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

SEARCH ACCENTURE JOBS

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

REGISTER FOR JOB ALERTS