- Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
- Develop and deliver support in accordance with Resilience Plan
- Develop curriculum for new hire and refresher trainings on resilience. Delivers new hire and refresher resilience trainings in accordance with Resilience Plan and Training Plan
- Conduct 1:1 coaching sessions with Service Provider Personnel on an as needed / as requested basis. Set aside blockable time in support of this coaching. Be open and accessible to Service Provider Personnel
- Facilitate group coaching sessions by team to process challenges associated with work and personal life and to strengthen team cohesion
- BA/BS degree preferred
- Significant experience in a complex fast paced environment
- Minimum 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills
- Passion for ensuring an excellent user experience
- Credentialed/licensed mental health expert with relevant clinical experience in the delivery of empirically supported resiliency-based interventions
- 3+ years of post-graduate clinical experience delivering both 1:1 and group coaching sessions across the mental health spectrum, including issues related to one’s employment
- Ability to establish therapeutic alliances and build rapport with a diverse patient population
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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